Service Level Agreement Example Project Management

SERVICE LEVEL AGREEMENT: PROJECT MANAGEMENT SERVICES

THIS SERVICE LEVEL AGREEMENT (the “Agreement”) is entered into this ______ day of ________, 20 (the “Effective Date”), by and between:

SERVICE PROVIDER: ________________________________________, with a principal place of business located at ________________________________________________ (the “Provider”),

AND

CLIENT: ________________________________________, with a principal place of business located at ________________________________________________ (the “Client”).

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1. PURPOSE AND SCOPE OF SERVICES

The Provider agrees to furnish professional project management services as defined in the attached Exhibit A: Statement of Work (SOW). The Provider shall exercise commercially reasonable efforts to perform these services in accordance with the standards of the industry.

2. SERVICE LEVEL OBJECTIVES (SLO)

The Provider commits to meeting the following performance metrics:

• Project Status Reporting: Weekly status reports shall be delivered by [Day of Week] at [Time] [Time Zone].
• Response Time: The Provider shall respond to all Client inquiries via [Email/Project Management Portal] within [Number] business hours.
• Milestone Adherence: The Provider shall use best efforts to adhere to the project timeline as outlined in the SOW. Any anticipated delays must be communicated in writing within [Number] business days of discovery.

3. TERM AND TERMINATION

• Term: This Agreement shall commence on the Effective Date and continue until [Date] or upon the satisfactory completion of the project, unless terminated earlier.
• Termination for Cause: Either party may terminate this Agreement upon [Number] days’ written notice if the other party commits a material breach of its obligations herein and fails to cure such breach within said period.

4. FEES AND PAYMENT TERMS

• Compensation: The Client shall pay the Provider a total fee of $[__________] for services rendered.
• Invoicing: Invoices shall be submitted [Monthly/Upon Milestone Completion].
• Payment: Payments are due within [Number] days of the invoice date. Late payments shall accrue interest at a rate of [____]% per month.

5. CONFIDENTIALITY

The Provider acknowledges that during the course of this engagement, they may have access to Confidential Information of the Client. The Provider agrees to hold such information in strict confidence and shall not disclose it to any third party without prior written consent.

6. LIMITATION OF LIABILITY

In no event shall the Provider’s aggregate liability arising out of or related to this Agreement exceed the total fees paid by the Client to the Provider under this Agreement in the [Number]-month period preceding the claim.

7. GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of the State/Province of ____________________. Any disputes arising hereunder shall be resolved in the courts located in ____________________.

8. ENTIRE AGREEMENT

This Agreement, including all attached Exhibits, constitutes the entire understanding between the parties and supersedes all prior discussions, agreements, or understandings of any kind.

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SIGNATURES

IN WITNESS WHEREOF, the parties have executed this Agreement as of the date first written above.

PROVIDER:

Signature: ___________________________

Printed Name: ________________________

Title: _______________________________

CLIENT:

Signature: ___________________________

Printed Name: ________________________

Title: _______________________________

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(End of Agreement)