Service Level Agreement Template Nhs

SERVICE LEVEL AGREEMENT (SLA)

THIS SERVICE LEVEL AGREEMENT (the “Agreement”) is entered into on this ______ day of ________________, 20__ (the “Effective Date”).

BETWEEN:

1. THE SERVICE PROVIDER: ________________________________________________ (Company Registration Number: ________________), having its registered office at ________________________________________________ (hereinafter referred to as the “Provider”).

2. THE NHS BODY: ________________________________________________ (the “Trust/CCG/Integrated Care Board”), having its principal office at ________________________________________________ (hereinafter referred to as the “Authority”).

1. DEFINITIONS AND SCOPE

1.1 Services: The Provider shall perform the services described in Schedule A (the “Services”). 1.2 Term: This Agreement shall commence on ________________ and shall continue until ________________, unless terminated earlier in accordance with the provisions herein.

2. SERVICE STANDARDS

2.1 The Provider shall perform the Services with reasonable skill and care, in accordance with the standards of the National Health Service (NHS), including all relevant statutory requirements, professional codes of practice, and clinical governance frameworks. 2.2 The Provider shall comply with all relevant NHS England/Improvement policies, including the Data Security and Protection Toolkit (DSPT) requirements.

3. SERVICE LEVELS AND PERFORMANCE

3.1 Key Performance Indicators (KPIs): The Provider shall meet the performance targets set out in Schedule B. 3.2 Reporting: The Provider shall submit a monthly performance report to the Authority by the ______ working day of each calendar month. 3.3 Remediation: If the Provider fails to meet a KPI, the Provider shall, within ______ business days, submit a remediation plan to rectify the performance gap.

4. PAYMENT TERMS

4.1 The Authority shall pay the Provider the sum of £____________ (exclusive of VAT) in accordance with the payment schedule set out in Schedule C. 4.2 Invoices shall be submitted monthly and paid within ______ days of receipt of a valid, undisputed invoice.

5. DATA PROTECTION AND CONFIDENTIALITY

5.1 Both parties shall comply with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). 5.2 The Provider shall act as a [Data Processor / Data Controller] in respect of any personal data or special category data processed on behalf of the Authority. 5.3 The Provider shall maintain strict confidentiality regarding all patient-identifiable information and sensitive organisational data.

6. TERMINATION

6.1 Either party may terminate this Agreement by providing ______ months’ written notice. 6.2 The Authority may terminate this Agreement immediately for material breach or failure to meet clinical safety standards.

7. GOVERNING LAW

7.1 This Agreement shall be governed by and construed in accordance with the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the English courts.

SCHEDULES

• Schedule A: Detailed Specification of Services
• Schedule B: Performance Indicators and Service Levels
• Schedule C: Payment Schedule and Fee Structure

SIGNATURES

IN WITNESS WHEREOF, the parties have executed this Agreement as of the date first written above.

SIGNED for and on behalf of THE SERVICE PROVIDER:

Signature: ___________________________ Name: ______________________________ Title: _______________________________ Date: _______________________________

SIGNED for and on behalf of THE NHS BODY:

Signature: ___________________________ Name: ______________________________ Title: _______________________________ Date: _______________________________