Service Agreement Template for NDIS

NDIS Service Agreement

Document ID: TR-NDIS-SA-001 Effective Date: [____/____/2026]

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Instructions for Use

• Completion: This form is to be jointly completed by the NDIS Participant (or their Nominee) and the NDIS Provider prior to the commencement of services. Ensure all [__________] fields are accurately filled and checkboxes [ ] Option are marked where applicable.
• Filing & Retention: The Provider must retain a signed copy of this agreement for a minimum of seven (7) years following the cessation of services. A copy must also be provided to the Participant (or Nominee).
• Mandatory Attachments: Ensure a copy of the Participant's current NDIS Plan and any relevant Support Coordination or Plan Management agreements are attached and referenced.

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1. Parties to this Agreement

This Service Agreement (the "Agreement") is made between:

1.1. The Provider:

• Provider Name: [____________________]
• ABN: [____________________]
• Provider Registration Group (if applicable): [____________________]
• Address: [____________________________________________________]
• Phone: [____________________]
• Email: [____________________]
• Contact Person: [____________________]
• Role: [____________________]

1.2. The Participant (or Nominee):

• Participant Name: [____________________]

• NDIS Plan Number: [____________________]

• Participant Date of Birth: [____/____/____]

• Address: [____________________________________________________]

• Phone: [____________________]

• Email: [____________________]

• Preferred Communication Method: [ ] Email [ ] Phone [ ] Post

• If Nominee acting on behalf of Participant:

  • Nominee Name: [____________________]
  • Relationship to Participant: [____________________]
  • Nominee Address: [____________________________________________________]
  • Nominee Phone: [____________________]
  • Nominee Email: [____________________]
  • Authority Type (e.g., Plan Nominee, Child Representative): [____________________]

2. Agreement Overview

This Agreement outlines the terms and conditions under which the Provider will deliver NDIS supports and services to the Participant, and details the responsibilities of both parties.

• Commencement Date of Services: [____/____/2026]
• Estimated End Date of Services (if applicable): [____/____/2026]
  • If ongoing, state "Ongoing, subject to NDIS Plan and termination clauses." [____________________________________________________]

3. Services to be Provided

The Provider will deliver the following NDIS funded supports and services ("Services") as agreed, aligned with the Participant's NDIS Plan goals and budgets.

3.1. Participant's Goals to be Addressed by Services:

• [ ] Goal 1: [____________________________________________________]
• [ ] Goal 2: [____________________________________________________]
• [ ] Goal 3: [____________________________________________________]
• [ ] Other: [____________________________________________________]

3.2. Service Delivery Location(s):

• [ ] Participant's Home
• [ ] Provider's Premises: [____________________________________________________]
• [ ] Community Settings: [____________________________________________________]
• [ ] Other (e.g., online): [____________________________________________________]

3.3. Service Schedule (e.g., weekly, fortnightly, as needed): [____________________________________________________]

4. Pricing and Payment Terms

4.1. NDIS Price Guide: All service rates are in accordance with the current NDIS Price Guide (or any successor document) published by the NDIA. The Provider will notify the Participant of any changes to prices due to updates to the NDIS Price Guide.

4.2. Invoicing:

• Invoice Frequency: [ ] Weekly [ ] Fortnightly [ ] Monthly [ ] Per Service
• Invoice Delivery Method: [ ] Email [ ] Post

4.3. Payment Due Date: Invoices are due for payment within [____] business days of the invoice date.

4.4. Additional Charges (if applicable and NDIS compliant):

• Travel (Provider costs): [ ] Yes [ ] No. If Yes, describe: [____________________________________________________]
• Non-Face-to-Face Supports: [ ] Yes [ ] No. If Yes, describe: [____________________________________________________]
• Cancellation Fees: As per Section 6.
• Other agreed charges: [____________________________________________________]

5. Funding Management

The Participant confirms their NDIS plan is managed in the following way:

• [ ] NDIA Managed: The Provider will claim payment directly from the NDIA via the MyPlace Portal.
• [ ] Plan Managed: The Provider will invoice the Participant's nominated Plan Manager.
  • Plan Manager Name: [____________________]
  • Plan Manager Email/Contact: [____________________]
• [ ] Self-Managed: The Provider will invoice the Participant directly, and the Participant is responsible for paying the invoice and claiming reimbursement from the NDIA.

6. Responsibilities of the Provider

The Provider agrees to:

• Deliver the Services in a professional, safe, and person-centred manner, respecting the Participant's choices and control.
• Comply with all applicable NDIS legislation, NDIS Quality and Safeguards Commission rules, and the NDIS Code of Conduct.
• Ensure staff delivering Services are appropriately qualified, screened (e.g., Working With Children Check, NDIS Worker Screening), and trained.
• Protect the Participant's privacy and confidentiality in accordance with Australian privacy laws.
• Promptly address any complaints or feedback provided by the Participant.
• Communicate openly and transparently with the Participant (or Nominee) regarding service delivery.
• Provide at least [____] days' notice for any planned changes to service delivery, schedule, or staff, except in emergencies.
• Provide clear and accurate invoices for Services rendered.

7. Responsibilities of the Participant (or Nominee)

The Participant (or Nominee) agrees to:

• Communicate openly and honestly with the Provider about their needs, goals, and any concerns.
• Provide the Provider with a copy of their current NDIS Plan (or relevant sections) and consent for the Provider to access necessary information from their NDIS Plan.
• Ensure sufficient funds are available in their NDIS Plan to cover the cost of the agreed Services.
• Pay invoices in full by the due date if self-managing or ensure their Plan Manager pays on time.
• Provide a safe working environment for the Provider's staff when services are delivered in the Participant's home.
• Provide at least [____] business days' notice for changes to scheduled services or cancellations to avoid cancellation fees.
• Notify the Provider of any changes to their NDIS Plan, contact details, or circumstances that may affect service delivery.

8. Changes to this Agreement

This Agreement can be changed or updated at any time by mutual written agreement between the Participant (or Nominee) and the Provider. Any changes must be recorded in writing and signed by both parties. The Provider will review this Agreement with the Participant (or Nominee) at least annually or when the Participant's NDIS Plan is reviewed.

9. Cancellation Policy

9.1. Cancellation by Participant (or Nominee):

• Notice Period: The Participant (or Nominee) must provide at least [____] business days' notice to the Provider for cancellation of a scheduled service.
• Short Notice Cancellation: If the Participant (or Nominee) cancels a service with less than the agreed notice period, the Provider may charge up to 100% of the agreed fee for that service, in line with NDIS Price Guide rules.
• No Show: If the Participant (or Nominee) does not attend a scheduled service without prior notification, the Provider may charge up to 100% of the agreed fee.

9.2. Cancellation by Provider:

• The Provider will provide at least [____] business days' notice for cancellation of a scheduled service, except in circumstances beyond the Provider's control (e.g., staff illness, emergency). In such cases, the Provider will endeavour to provide as much notice as possible and reschedule the service promptly.

10. Complaints and Dispute Resolution

10.1. Internal Process: If the Participant (or Nominee) is unhappy with the Services provided, they should first raise their concerns with the Provider's contact person: [____________________] (Phone: [____________________], Email: [____________________]). The Provider commits to addressing complaints promptly and fairly.

10.2. External Process: If the complaint cannot be resolved internally, the Participant (or Nominee) can contact the NDIS Quality and Safeguards Commission:

• Phone: 1800 035 544 (free call from landlines)
• Website: www.ndiscommission.gov.au

11. Privacy and Confidentiality

The Provider is committed to protecting the privacy and confidentiality of the Participant's personal information in accordance with the Privacy Act 1988 (Cth) and the National Disability Insurance Scheme Act 2013 (Cth). Information collected will only be used for the purpose of providing Services and managing this Agreement, or as required by law. The Participant's information will not be disclosed to third parties without consent, except where required for duty of care, risk management, or by law.

12. Safeguarding and Quality

The Provider is committed to providing high-quality, safe, and ethical services. The Provider adheres to the NDIS Practice Standards and Quality Indicators. The Provider has policies and procedures in place for incident management, safeguarding, and reporting to the NDIS Quality and Safeguards Commission where required.

13. Term and Termination

13.1. Term: This Agreement commences on the Effective Date and continues until the Estimated End Date of Services (if specified) or until terminated in accordance with this Section 13.

13.2. Termination by Participant (or Nominee): The Participant (or Nominee) may terminate this Agreement at any time by providing [____] days' written notice to the Provider.

13.3. Termination by Provider: The Provider may terminate this Agreement by providing [____] days' written notice to the Participant (or Nominee) if:

• The Participant's NDIS plan is suspended, cancelled, or funds are no longer available for the Services.
• The Participant (or Nominee) breaches any term of this Agreement and fails to remedy the breach within [____] days of receiving written notice from the Provider.
• There are irreconcilable differences making the provision of services unsafe or impractical.

13.4. Outstanding Payments: Upon termination, all outstanding payments for Services rendered up to the date of termination are immediately due and payable.

14. Governing Law

This Agreement is governed by the laws of the Australian State/Territory of [____________________], and the parties submit to the non-exclusive jurisdiction of the courts in that State/Territory.

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Execution & Signature Block

By signing this Agreement, both parties acknowledge that they have read, understood, and agree to the terms and conditions outlined herein.

For the Provider:

Authorized Signature: ______________________________ Printed Name: [____________________] Title: [____________________] Date: [____/____/2026]

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For the Participant (or Nominee):

Participant (or Nominee) Signature: ______________________________ Printed Name: [____________________] Title (e.g., Participant, Plan Nominee): [____________________] Date: [____/____/2026]

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Disclaimer: This document is provided as a standardized framework. Consult qualified legal counsel for jurisdiction-specific statutory compliance.