NDIS Service Agreement Template Australia

NDIS Service Agreement

Document ID: TR-NDIS-SA-V1.0 Effective Date: [____/____/2026]

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Instructions for Use

• This Service Agreement must be completed by the NDIS Participant (or their authorised representative) and the Service Provider prior to the commencement of services.
• The fully executed agreement, along with all attachments, must be retained by both parties for a minimum of seven (7) years from the agreement's termination date for compliance and record-keeping purposes.
• Mandatory attachments to this agreement include: (1) The Participant's current NDIS Plan, (2) Service Schedule(s), (3) Fee Schedule/Quote, and (4) The Provider's Privacy Policy.

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1. Parties to the Agreement

This Service Agreement (the "Agreement") is made between:

1.1. The Service Provider (the "Provider"):

• Legal Entity Name: [__________]
• ABN: [__________]
• Registered Office Address: [__________] [__________] [__________]
• Contact Person: [__________]
• Contact Phone: [__________]
• Contact Email: [__________]
• NDIS Provider Registration No.: [__________] (If applicable)

1.2. The NDIS Participant (the "Participant"):

• Full Legal Name: [__________]
• Date of Birth: [____/____/2026]
• Residential Address: [__________] [__________] [__________]
• Contact Phone: [__________]
• Contact Email: [__________]
• NDIS Participant Number: [__________]
• NDIS Plan Start Date: [____/____/2026]
• NDIS Plan End Date: [____/____/2026]

1.3. Authorised Representative (If Applicable):

• Full Legal Name: [__________]
• Relationship to Participant: [__________]
• Contact Phone: [__________]
• Contact Email: [__________]
• Authority Type: [ ] Parent/Guardian [ ] NDIS Nominee [ ] Other (Specify): [__________]

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2. Purpose of the Agreement

This Agreement sets out the terms and conditions for the provision of NDIS funded supports and services by the Provider to the Participant, in accordance with the Participant's NDIS Plan and the National Disability Insurance Scheme Act 2013 (Cth) and related rules. The goal of these supports is to assist the Participant in achieving their NDIS plan goals and improving their independence, social participation, and wellbeing.

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3. Services and Supports

3.1. Description of Services: The specific services and supports to be provided under this Agreement are detailed in the attached Service Schedule(s) (Attachment A) and Fee Schedule/Quote (Attachment B). These attachments form an integral part of this Agreement.

3.2. NDIS Plan Goals: The services provided are designed to assist the Participant in working towards the following NDIS Plan goals:

• [__________]
• [__________]
• [__________]

3.3. Service Delivery Location(s): [ ] Participant's Home [ ] Provider's Premises [ ] Community Setting [ ] Other (Specify): [__________]

3.4. Commencement and Duration of Services:

• Services will commence on: [____/____/2026]
• This Agreement will continue until the Participant's NDIS Plan end date, or until terminated earlier in accordance with Clause 6. A new agreement may be required for subsequent NDIS plans.

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4. NDIS Plan & Funding Management

4.1. NDIS Plan Management: The Participant acknowledges and agrees that their NDIS Plan is managed in the following way for the services provided under this Agreement:

• [ ] Agency Managed: The Provider will claim payments directly from the NDIA portal.
• [ ] Plan Managed: The Provider will invoice the Participant's nominated Plan Manager.
  • Plan Manager Name: [__________]
  • Plan Manager Contact Email: [__________]
• [ ] Self-Managed: The Provider will invoice the Participant directly, and the Participant is responsible for paying the Provider and claiming reimbursement from the NDIA.

4.2. Funding Availability: The Participant acknowledges that the provision of services is contingent upon sufficient NDIS funding being available in their NDIS plan for the relevant support categories. If funding becomes unavailable, the Provider may suspend or cease services.

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5. Pricing and Payments

5.1. Fees: All fees for services will be in accordance with the attached Fee Schedule/Quote (Attachment B), which aligns with the NDIS Price Guide and includes any applicable travel, cancellation, or report writing charges.

5.2. Invoicing:

• The Provider will issue invoices [ ] Weekly [ ] Fortnightly [ ] Monthly [ ] Other (Specify): [__________].
• Invoices will include: Participant's name, NDIS number, dates of service, type of service, quantity, unit price, and total amount.

5.3. Payment Terms:

• For Self-Managed Participants: Payment is due within [__________] (e.g., 7, 14) days of the invoice date.
• For Plan-Managed Participants: The Provider will submit invoices to the Plan Manager, who is then responsible for payment.
• For Agency-Managed Participants: The Provider will claim directly from the NDIA.

5.4. Cancellations:

• Cancellations must be notified [__________] (e.g., 24, 48) hours prior to the scheduled service time.
• If insufficient notice is given, the Provider may charge up to 100% of the agreed fee for the cancelled service, in line with the NDIS Price Guide.
• If the Provider cancels a service, they will provide as much notice as possible and endeavour to reschedule or offer an alternative.

5.5. Travel Costs: Travel costs will be charged in accordance with the NDIS Price Guide and specified in the Fee Schedule/Quote.

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6. Term and Termination

6.1. Agreement Term: This Agreement is effective from the Effective Date stated above and continues until the NDIS Plan End Date (as per Clause 1.2) unless terminated earlier in accordance with this Clause 6.

6.2. Termination by Mutual Agreement: This Agreement may be terminated at any time by mutual written agreement of both parties.

6.3. Termination by Notice: Either party may terminate this Agreement by providing [__________] (e.g., two weeks, four weeks) written notice to the other party.

6.4. Termination for Breach: Either party may terminate this Agreement immediately by written notice if the other party:

• Breaches a material term of this Agreement and fails to remedy the breach within [__________] days of receiving written notice requiring the breach to be remedied.
• Becomes bankrupt, insolvent, or enters into any arrangement with creditors.

6.5. Consequences of Termination: Upon termination, the Participant must pay for all services provided up to the date of termination. The Provider must cease providing services and return any of the Participant's property.

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7. Participant Rights and Responsibilities

7.1. Participant Rights: The Participant has the right to:

• Be treated with respect and dignity.
• Receive services that respect their privacy and confidentiality.
• Exercise choice and control over the services received, in line with their NDIS Plan.
• Receive services in a safe and high-quality manner.
• Provide feedback and make complaints without fear of retribution.
• Have their personal information managed according to privacy laws.
• Request a review of this Agreement.

7.2. Participant Responsibilities: The Participant (or their authorised representative) agrees to:

• Treat Provider staff with respect and dignity.
• Provide accurate and current information about their NDIS Plan and goals.
• Notify the Provider of any changes to their NDIS Plan, contact details, or circumstances.
• Provide adequate notice for cancellations as per Clause 5.4.
• Provide a safe environment for the delivery of services where applicable.
• Pay for services promptly if Self-Managed.
• Inform the Provider if they are not satisfied with the services.

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8. Provider Responsibilities

The Provider agrees to:

• Deliver services in a safe, professional, and respectful manner, consistent with this Agreement and the NDIS Code of Conduct.
• Respect the Participant's privacy and confidentiality.
• Act in accordance with the NDIS Act 2013, NDIS Rules, and other relevant Australian laws.
• Maintain appropriate insurances.
• Provide clear and accurate information about services, prices, and invoicing.
• Listen to feedback and resolve complaints promptly and fairly.
• Notify the Participant of any changes to service delivery, staff, or business operations.
• Work collaboratively with the Participant and their support network to achieve their NDIS goals.
• Engage appropriately qualified and screened staff to deliver services.

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9. Privacy and Confidentiality

9.1. Information Handling: The Provider will collect, use, and store the Participant's personal and sensitive information in accordance with the Privacy Act 1988 (Cth), the NDIS Act 2013, and the Provider's Privacy Policy (Attachment C).

9.2. Consent: By entering into this Agreement, the Participant consents to the Provider collecting and sharing relevant information with the NDIA, their Plan Manager (if applicable), and other parties involved in their support (e.g., other service providers, medical professionals) where necessary for service delivery, reporting, or in cases of serious risk or legal obligation.

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10. Feedback and Complaints

The Participant is encouraged to provide feedback or make a complaint to the Provider if they are unhappy with the services.

• Feedback/Complaints Contact: [__________]
• Phone: [__________]
• Email: [__________]

If the Participant is not satisfied with the Provider's response, they can contact the NDIS Quality and Safeguards Commission:

• Phone: 1800 035 544
• Website: www.ndiscommission.gov.au

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11. Dispute Resolution

11.1. Internal Resolution: If a dispute arises between the parties, both parties agree to first attempt to resolve the matter directly through good faith discussions.

11.2. External Resolution: If the dispute cannot be resolved directly, either party may seek assistance from an independent third party, such as the NDIS Quality and Safeguards Commission, or engage in mediation services.

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12. Safety and Risk Management

The Provider is committed to providing a safe environment and safe delivery of services. The Participant (and/or their representative) agrees to communicate any known risks or safety concerns to the Provider. Any incidents or near misses will be managed and reported in accordance with the Provider's policies and NDIS requirements.

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13. Review of Agreement

This Agreement will be reviewed by the parties:

• Upon renewal of the Participant's NDIS Plan.
• Upon request by either party, with reasonable notice.
• If there are significant changes to the Participant's needs or the services provided.
• At least [__________] (e.g., annually) or as required by the NDIS.

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14. Notices

Any notice required or permitted to be given under this Agreement must be in writing and sent to the contact details specified in Clause 1.

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15. Governing Law

This Agreement is governed by and construed in accordance with the laws of the State/Territory of [__________] and the Commonwealth of Australia. Both parties submit to the non-exclusive jurisdiction of the courts of that State/Territory.

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16. Entire Agreement

This Agreement, together with its attachments, constitutes the entire agreement between the parties and supersedes all prior discussions, negotiations, and agreements.

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17. Amendments

Any amendments to this Agreement must be made in writing, signed by both parties, and attached hereto.

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18. Severability

If any part of this Agreement is found to be invalid or unenforceable, that part will be severed, and the remainder of the Agreement will continue in full force and effect.

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Execution of Agreement

By signing below, the parties acknowledge that they have read, understood, and agree to the terms and conditions of this NDIS Service Agreement.

For the Service Provider:

Authorized Signature: ______________________________

Printed Name: [__________]

Title: [__________]

Date: [____/____/2026]

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For the NDIS Participant (or Authorised Representative):

Signature: ______________________________

Printed Name: [__________]

Relationship to Participant (If Applicable): [__________]

Date: [____/____/2026]

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Attachment A: Service Schedule(s) (Referenced in Clause 3.1) Attachment B: Fee Schedule/Quote (Referenced in Clause 3.1, 5.1, 5.5) Attachment C: Provider's Privacy Policy (Referenced in Clause 9.1)

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Disclaimer: This document is provided as a standardized framework. Consult qualified legal counsel for jurisdiction-specific statutory compliance.