NDIS Service Agreement Template for Providers

NDIS Service Agreement

Document ID: TR-[NDIS-SA-001] Effective Date: [//2026]

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Instructions for Use

• This agreement must be completed by the NDIS Provider and the NDIS Participant (or their Legally Appointed Nominee/Guardian) prior to the commencement of any NDIS services.
• Retain a signed copy of this agreement securely for a minimum of seven (7) years from the date of final service delivery or agreement termination, whichever is later, in compliance with NDIS Commission record-keeping requirements.
• Mandatory attachments include: the Participant's current NDIS Plan, the Provider's Schedule of Fees/Price List, the Provider's Privacy Policy, and the Provider's Complaints Management Policy.

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1. Parties to the Agreement

This Service Agreement is made between:

1.1 The Provider

Legal Entity Name: [] ABN: [] Address: [___________] Email: [________________] Phone: [] NDIS Provider Registration Number (if applicable): [________________]

1.2 The Participant

Full Legal Name: [] NDIS Participant Number: [] Date of Birth: [//] Address: [___________] Email: [] Phone: [____________]

1.3 Nominee/Guardian (if applicable)

Full Legal Name: [] Relationship to Participant: [] Address: [_______________] Email: [________________] Phone: []

• The Participant confirms that the Nominee/Guardian named above is authorised to act on their behalf regarding this agreement.

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2. Agreement Purpose and Term

This Agreement sets out the terms and conditions for the provision of NDIS funded supports by the Provider to the Participant.

2.1 Agreement Start Date: [//2026] 2.2 Agreement End Date: This Agreement will continue until [//2026] or until the Participant's NDIS plan expires, is replaced, or the Agreement is terminated by either party in accordance with Clause 11. 2.3 Review Date: This Agreement will be reviewed on or before [//2026] or upon a significant change to the Participant's NDIS Plan or circumstances.

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3. NDIS Plan and Goals

3.1 Participant's Current NDIS Plan: The services outlined in this agreement are designed to support the Participant in achieving the goals specified in their current NDIS Plan, dated [//____]. 3.2 Relevant NDIS Plan Goals: * [ ] Goal 1: [_______________________________] * [ ] Goal 2: [_______________________________] * [ ] Goal 3: [___________________________________]

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4. Services to be Provided

The Provider will deliver the following NDIS funded supports (the "Services") as agreed upon:

4.1 Service Scheduling: Services will be scheduled by mutual agreement between the Provider and the Participant/Nominee. 4.2 Service Variation: Any changes to the type, quantity, or schedule of Services must be mutually agreed upon in writing by both parties.

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5. Pricing and Payment

5.1 Pricing: The prices for the Services are in accordance with the NDIS Price Guide as published by the NDIA or the Provider's Schedule of Fees, attached to this agreement. All prices are exclusive of GST unless otherwise stated, and GST will only be charged where applicable under Australian tax law. 5.2 Payment Method: * [ ] NDIA Managed: The Provider will claim payment directly from the NDIA via the NDIS Portal. * [ ] Plan Managed: The Provider will invoice the Participant's Plan Manager, [] (Plan Manager Name), at [] (Plan Manager Email). * [ ] Self-Managed: The Provider will invoice the Participant directly. The Participant is responsible for paying the invoice and then claiming reimbursement from the NDIA. 5.3 Invoicing & Payment Terms: * Invoices will be issued [ ] weekly / [ ] fortnightly / [ ] monthly / [ ] after service delivery. * Payment is due within [] days of the invoice date. 5.4 Cancellation Policy: * The Provider requires [] business days' notice for cancellation of a scheduled service. * If insufficient notice is given, the Provider may charge a cancellation fee in line with the NDIS Price Guide (currently up to 100% of the scheduled service fee) if the Provider is unable to find alternative billable work for the staff member. * The Provider will not charge a cancellation fee if the Participant provides notice of cancellation due to factors outside of their control (e.g., hospitalisation).

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6. Responsibilities of the Provider

The Provider agrees to:

• Provide the Services in a professional, safe, and person-centred manner, respecting the Participant's privacy and dignity.
• Ensure all staff providing Services are appropriately qualified, screened (e.g., NDIS Worker Screening Check), and trained.
• Comply with all relevant laws, regulations, and NDIS Quality and Safeguards Commission requirements, including the NDIS Code of Conduct.
• Maintain appropriate insurances, including public liability and professional indemnity insurance.
• Communicate openly and transparently with the Participant/Nominee regarding service delivery, progress towards goals, and any issues that arise.
• Manage and resolve complaints promptly and fairly in accordance with its Complaints Management Policy.
• Protect the Participant's privacy and confidentiality in line with Clause 8.

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7. Responsibilities of the Participant/Nominee

The Participant/Nominee agrees to:

• Treat Provider staff with respect and dignity.
• Provide a safe and appropriate environment for the delivery of Services.
• Communicate any concerns, changes in circumstances, or dissatisfaction with the Services promptly to the Provider.
• Provide adequate notice for cancellations of scheduled services as per Clause 5.4.
• Pay for the Services as per the agreed payment method and terms in Clause 5.
• Inform the Provider of any changes to their NDIS Plan, contact details, or other relevant information.
• Work collaboratively with the Provider to achieve the goals outlined in their NDIS Plan.

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8. Privacy and Confidentiality

8.1 Privacy: The Provider is committed to protecting the privacy of the Participant's personal information in accordance with the Privacy Act 1988 (Cth) and the NDIS Act 2013 (Cth). The Provider's Privacy Policy is attached. 8.2 Confidentiality: All information shared between the Provider and the Participant/Nominee will be treated as confidential, except where disclosure is: * Required by law (e.g., mandatory reporting). * Necessary for service delivery (e.g., to other NDIS providers with consent). * Authorised by the Participant/Nominee. * Required to prevent serious harm.

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9. Complaints and Dispute Resolution

9.1 Internal Complaints: The Participant/Nominee should first raise any complaints or concerns directly with the Provider's designated contact person: [] (Name) at [] (Email/Phone). The Provider will endeavour to resolve complaints promptly and fairly in accordance with its Complaints Management Policy (attached). 9.2 External Complaints: If the Participant/Nominee is not satisfied with the Provider's resolution, they may contact: * NDIS Quality and Safeguards Commission: 1800 035 544 (free call) or visit www.ndiscommission.gov.au. * An independent advocate or legal counsel.

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10. Changes and Review of Agreement

10.1 Changes: Any changes to this Agreement must be agreed upon in writing by both the Provider and the Participant/Nominee. 10.2 Review: This Agreement will be formally reviewed periodically (as per Clause 2.3) or sooner if there are significant changes to the Participant's NDIS Plan, needs, or the Provider's service delivery model.

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11. Cancellation and Termination

11.1 By Participant/Nominee: The Participant/Nominee may terminate this Agreement at any time by providing [] days' written notice to the Provider. Any outstanding payments for services rendered up to the termination date remain payable. 11.2 By Provider: The Provider may terminate this Agreement by providing [] days' written notice to the Participant/Nominee if: * The Participant's NDIS Plan ends or is replaced. * The Participant/Nominee breaches a material term of this Agreement and fails to remedy the breach within a reasonable timeframe after receiving written notice. * The Provider determines it can no longer safely or appropriately provide the Services. 11.3 Immediate Termination: The Provider may terminate this Agreement immediately if the safety of staff is at risk or if the Participant/Nominee engages in abusive or unlawful conduct. 11.4 Outstanding Payments: Upon termination, all outstanding payments for services provided up to the date of termination must be settled.

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12. Insurance

The Provider holds current and adequate insurance coverage for its operations, including Public Liability and Professional Indemnity insurance.

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13. Governing Law

This Agreement is governed by the laws of [____________________] (e.g., New South Wales) and the Commonwealth of Australia.

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14. Acknowledgement and Acceptance

By signing below, both parties acknowledge that they have read, understood, and agree to the terms and conditions outlined in this Service Agreement.

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Execution and Signature Block

For the Provider:

Authorized Signature: ______________________________ Printed Name: [] Title: [] Date: [//2026]

For the Participant (or Nominee/Guardian):

Signature: ______________________________ Printed Name: [____________________] Date: [//2026]

(If signed by Nominee/Guardian): Relationship to Participant: [____________________]

Witness (Optional, but recommended for Participant/Nominee):

Signature: ______________________________ Printed Name: [____________________] Date: [//2026]

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Disclaimer: This document is provided as a standardized framework. Consult qualified legal counsel for jurisdiction-specific statutory compliance.