hotel housekeeping checklist template word

Standard Operating Procedure: Guest Room Sanitation and Maintenance

Document Control

• Document ID: HK-SOP-[__________]
• Version: 1.0
• Effective Date: [__________]
• Review Cycle: Annual

1. Purpose & Scope

This procedure defines the standardized workflow for the inspection, cleaning, and sanitization of guest accommodations at [Company Name]. This document applies to all housekeeping personnel and supervisors responsible for maintaining the [__________] star quality standard.

2. Prerequisites

• Cleaning Cart: Stocked with approved chemical agents, microfiber cloths (color-coded), glass cleaner, and disinfectant.
• Equipment: Vacuum cleaner (HEPA-filtered), broom, mop, and bucket.
• Linens: Fresh sheets, pillowcases, bath towels, and hand towels.
• Access: Master keycard/RFID access for [Building/Wing ID].
• Documentation: Digital or printed room status log.

3. Roles & Responsibilities

4. Step-by-Step Procedure

Phase 1: Preparation and Ventilation

• Knock three times and announce: "[Company Name] Housekeeping."
• Open windows/balcony doors to circulate fresh air.
• Remove all soiled linens and trash from the room.

Phase 2: Sanitization and Dusting

• Apply disinfectant to all high-touch surfaces (light switches, remote controls, door handles).
• Dust all hard surfaces, including headboards, nightstands, and window sills.
• Wipe down all mirrors and glass surfaces using [Approved Glass Cleaner].

Phase 3: Bathroom Refurbishment

• Scrub vanity, sink, and faucet fixtures.
• Sanitize toilet bowl, seat, and base.
• Replenish amenities: [], [], and [__________].
• Replace all towels with fresh, folded inventory.

Phase 4: Final Inspection and Reset

• Vacuum floors, ensuring edges and corners are clear of debris.
• Perform a final check of the thermostat and lighting systems.
• Close and lock windows; set door to "Vacant/Ready" status in [System Name].

5. Quality Assurance, Pro-Tips, and Pitfalls

• Quality Assurance: Supervisors must perform a "white glove" spot check on at least 10% of daily serviced rooms.
• Pro-Tip: Always start cleaning from the furthest point from the door and move toward the exit to avoid re-contaminating cleaned areas.
• Common Pitfall: Skipping the "under-bed" sweep. Guests frequently check this area; ensure it is free of debris.

6. FAQs

Q: What should I do if I find a maintenance issue in a room? A: Immediately report the defect to [Maintenance Department] using the [Maintenance Request Form] and tag the room as "Out of Order" in the registry.

Q: How often should the cleaning cloths be replaced? A: To prevent cross-contamination, use a fresh microfiber cloth for every new room and utilize separate colors for bathroom surfaces versus living areas.