hotel housekeeping checklist printable

Standard Operating Procedure: Guest Room Sanitation and Maintenance

Document Control

• Document ID: SOP-HK-[__________]
• Version: 1.0
• Effective Date: [__________]
• Review Cycle: Annual

1. Purpose & Scope

This document defines the systematic protocol for room turnover and maintenance at [Company Name]. It ensures consistent sanitation, inventory management, and aesthetic standards for all guest accommodations. This procedure applies to all [Housekeeping Department Personnel].

2. Prerequisites

• Tools: Vacuum (HEPA-filtered), microfiber cloths, extension pole, [Cleaning Solution Brand/Type], glass cleaner, disinfectant spray.
• Materials: Fresh linens (sheets, pillowcases, towels), amenity kits, [Company Name] branded collateral, trash liners.
• Access: Master keycard/digital access code for [Room/Floor Number].

3. Roles & Responsibilities (RACI)

R=Responsible, A=Accountable, C=Consulted, I=Informed

4. Step-by-Step Procedure

Phase I: Preparation and Ventilation

• Knock and announce presence; wait [__________] seconds before entry.
• Open all windows/balcony doors to circulate air.
• Remove all soiled linens and towels to the [Laundry Collection Point].
• Remove all trash and recyclables from the room.

Phase II: Sanitation and Sanitization

• Apply disinfectant to high-touch surfaces (light switches, remote controls, door handles).
• Clean bathroom surfaces starting from the shower/tub, then vanity, then toilet.
• Wipe down all hard surfaces including [Desk/Table Surface] and [Nightstand].
• Vacuum/mop floors starting from the furthest corner toward the exit.

Phase III: Refill and Presentation

• Remake bed with fresh linens, ensuring [Thread Count/Brand] standards.
• Replenish amenities (soap, shampoo, [Coffee/Tea Supplies]).
• Verify functionality of [TV/Audio Equipment/Lighting].
• Place [Company Name] branded collateral in the designated [Folder/Display].

Phase IV: Final Audit

• Perform a "guest-eye" walkthrough from the doorway.
• Verify [Room Status System] is updated to "Ready."
• Secure the room and return key to [Designated Secure Storage].

5. Quality Assurance, Pro-Tips, and Common Pitfalls

• Quality Assurance: Use the "Blacklight Test" on high-touch surfaces during weekly spot checks.
• Pro-Tip: Always work in a circular pattern around the room to ensure no surface is missed.
• Common Pitfall: Forgetting to check the underside of the coffee table or the inside of the nightstand drawers.
• Safety: Never mix cleaning chemicals; follow the [SDS Sheet] strictly.

6. FAQs

Q: What should I do if I find guest property left behind? A: Immediately tag the item with the room number and date, then deliver it to the [Lost and Found Department] for logging.

Q: How do I handle a room that requires maintenance beyond cleaning? A: Do not attempt repairs. Log the issue in the [Maintenance Request Portal] and mark the room as "Out of Order" in the system.