hotel housekeeping checklist template pdf

Standardized Guest Room Sanitization and Maintenance Protocol

Document ID: [SOP-HK-001]
Version: 1.0
Effective Date: [__________]
Review Cycle: Annual

1. Purpose & Scope

This protocol establishes the mandatory requirements for the systematic cleaning, inspection, and preparation of guest accommodations at [Property Name]. It ensures adherence to institutional hygiene standards, operational efficiency, and guest safety. This applies to all housekeeping personnel tasked with room turnover.

2. Prerequisites

• Cleaning Cart Inventory: Vacuum, microfiber cloths, multi-surface cleaner, disinfectant (EPA-approved), glass cleaner, toilet bowl cleaner, fresh linens, and amenity replenishment kit.
• System Access: [Property Management System Name] for room status updates.
• Personal Protective Equipment (PPE): Disposable gloves, closed-toe non-slip footwear.

3. Roles & Responsibilities

4. Step-by-Step Procedure

Phase 1: Preparation and Ventilation

• Knock three times and announce "[Property Name] Housekeeping."
• Open windows/balcony doors to facilitate air exchange.
• Remove all soiled linens, towels, and trash from the unit.
• Inspect room for maintenance issues (leaks, light bulbs, hardware).

Phase 2: Sanitization and Dusting

• Apply disinfectant to high-touch surfaces (remote controls, light switches, door handles).
• Dust all hard surfaces, including headboards, nightstands, and baseboards.
• Clean mirrors and glass surfaces with streak-free solution.
• Wipe down interior of the mini-fridge and coffee station.

Phase 3: Bathroom Sanitation

• Apply cleaning solution to toilet, shower, and vanity.
• Scrub all fixtures to remove mineral deposits and residue.
• Polish chrome fixtures to a high shine.
• Replenish toiletries: Shampoo [Qty: ___], Soap [Qty: ___], Lotion [Qty: ___].

Phase 4: Bedding and Final Touches

• Strip mattress and inspect for pests or stains.
• Remake bed with fresh linens, ensuring hospital corners.
• Vacuum floors, moving from the furthest corner toward the exit.
• Perform final walkthrough and verify room status in [Property Management System].

5. Quality Assurance, Pro-Tips, and Pitfalls

• QA Standard: Every room must pass the "White Glove Test" on high-touch surfaces.
• Pro-Tip: Always clean from the top down (dusting before vacuuming) to ensure debris is captured effectively.
• Common Pitfall: Skipping the inspection of under-bed areas or behind bathroom doors; these are the primary areas flagged by guests during inspections.

6. FAQs

Q: What is the required protocol if a maintenance issue is discovered?
A: Immediately log the issue in the [Maintenance Log System] and notify the Floor Supervisor. Do not mark the room as "Ready" until repairs are verified.

Q: How are cleaning supplies to be stored between rooms?
A: All chemicals must be stored in original, labeled containers on the cleaning cart, never left unattended in a guest room.