hotel housekeeping checklist template free download

Standard Operating Procedure: Guest Room Sanitation and Maintenance Protocol

Document Control

• Document ID: SOP-HK-001
• Version: 1.0.0
• Effective Date: [Date]
• Review Cycle: Annual

1. Purpose & Scope

This document outlines the mandatory standardization for room turnover at [Company Name]. The objective is to maintain a consistent, high-hygiene environment for all guests. This scope covers all standard guest rooms and suites within the [Facility Name] property.

2. Prerequisites

• Cleaning Cart: Stocked with [List of Chemicals], vacuum, microfiber cloths, and fresh linens.
• Digital Access: Tablet or mobile device for [Property Management System Name] status updates.
• Safety Gear: Nitrile gloves, protective eyewear (if required by chemical MSDS).
• Documentation: This checklist, printed or digital.

3. Roles & Responsibilities (RACI)

R=Responsible, A=Accountable, C=Consulted, I=Informed

4. Step-by-Step Procedure

Phase 1: Preparation and Stripping

• Knock three times and announce: "[Company Name] Housekeeping."
• Open curtains and windows to ventilate the space.
• Remove all soiled linens, towels, and trash.
• Inspect for lost property and report to [Department Name] immediately.

Phase 2: Deep Cleaning (Wet Areas)

• Apply approved disinfectant to shower, tub, and toilet; allow dwell time.
• Scrub all fixtures and polish to remove water spots.
• Replenish soap, shampoo, and vanity sets.
• Replace all towels with fresh, folded inventory.

Phase 3: Living Area and Dusting

• Dust all high-touch surfaces, including light switches, remote controls, and door handles.
• Vacuum floors, starting from the furthest corner and exiting toward the door.
• Remake bed with [Thread Count] linens, ensuring hospital corners.
• Verify all electronic devices are functional.

Phase 4: Final Inspection and Handover

• Perform "smell check" for odors.
• Stage "Welcome" amenities as per [Standard/Brand] guidelines.
• Update room status in [Software Name] to "Ready/Clean."
• Sign off on this document: [Attendant Name/ID].

5. Quality Assurance, Pro-Tips, and Pitfalls

• QA Standard: All rooms must pass the "White Glove Test" on high-touch surfaces.
• Pro-Tip: Always clean from "top to bottom" and "clean to dirty" to prevent cross-contamination.
• Common Pitfall: Forgetting to check the underside of the toilet seat or the back of the bathroom door; these are the most common guest complaints.

6. FAQs

Q: How often should deep cleaning occur? A: Deep cleaning, including carpet shampooing and curtain steaming, should be performed on a [Number]-day cycle or upon deep-clean scheduling in your property management system.

Q: What do I do if I encounter a maintenance issue? A: Do not attempt repairs. Log the issue in the [Maintenance Portal/App] immediately and place a "Room Out of Order" tag on the door if the issue affects guest safety.