hotel housekeeping checklist template free

Standard Operating Procedure: Guest Room Sanitation and Maintenance

Document Control

• Document ID: SOP-HK-001
• Version: 1.0.0
• Effective Date: [__________]
• Review Cycle: Annual

1. Purpose & Scope

This procedure establishes the standardized protocol for the cleaning, sanitization, and quality assurance of guest accommodations at [Company Name]. This document applies to all Housekeeping staff, Supervisors, and Inspectors operating within [Property Name].

2. Prerequisites

• Cleaning Cart: Stocked with EPA-approved disinfectants, glass cleaner, multi-purpose polish, and bathroom reagents.
• Linens: Fresh sets of [Number] bed sheets, [Number] pillowcases, [Number] bath towels, [Number] hand towels, and [Number] washcloths.
• Technology: Mobile device or paper log for [Property Management System/Inspection Tool Name].
• PPE: Nitrile gloves, protective eyewear (if required by chemical MSDS).

3. Roles & Responsibilities (RACI)

R=Responsible, A=Accountable, C=Consulted, I=Informed

4. Step-by-Step Procedure

Phase 1: Preparation and Ventilation

• Knock three times and announce: "[Company Name] Housekeeping."
• Open windows/balcony doors to allow air circulation.
• Remove all soiled linens and trash from the unit.
• Spray high-touch surfaces with disinfectant and allow dwell time per manufacturer instructions.

Phase 2: Sanitation and Bathroom

• Apply chemical agent to toilet, shower, and vanity.
• Scrub surfaces, ensuring removal of soap scum and mineral deposits.
• Wipe down mirrors and fixtures until streak-free.
• Replenish amenities: [], [], and [__________].
• Replace all bath linens with fresh, sanitized items.

Phase 3: Living Area and Bedroom

• Dust all surfaces, including tops of frames, baseboards, and light fixtures.
• Vacuum/mop floors, starting from the furthest corner and exiting toward the door.
• Remake bed with [__________] thread count linens, ensuring hospital corners.
• Test all electronics: [], [], and [__________].

Phase 4: Final Inspection and Closing

• Perform a "blind" walkthrough to check for missed spots or odors.
• Verify that the room temperature is set to [__________] degrees.
• Log completion in [System Name] and secure the door.

5. Quality Assurance, Pro-Tips, and Pitfalls

• Quality Assurance: All rooms must be spot-checked by a Supervisor using a UV light or white-glove test on high-touch surfaces.
• Pro-Tip: Always clean from the top of the room to the bottom to ensure dust doesn't settle on already-cleaned surfaces.
• Common Pitfall: Forgetting to check the underside of the toilet seat or the remote control—these are the most common areas for guest complaints.

6. FAQs

Q: How often should the deep-cleaning cycle be performed? A: Deep cleaning, including carpet shampooing and drapery steaming, should be performed every [__________] days or upon seasonal turnover.

Q: What should I do if I find personal items left behind by a guest? A: Immediately tag the item with the room number and date, then turn it into [Department Name] for secure storage in the Lost and Found log.