hotel housekeeping checklist template

Standardized Guest Room Sanitation and Maintenance Protocol

Document ID: SOP-HK-[]
Version: []
Effective Date: []
Review Cycle: [] Months

1. Purpose & Scope

This procedure establishes the uniform standard for cleaning, sanitizing, and inspecting guest accommodations at [Company Name]. It applies to all housekeeping staff and supervisors responsible for room turnover and maintenance reporting.

2. Prerequisites

• Safety Gear: Nitrile gloves, protective eyewear, and non-slip footwear.
• Cleaning Supplies: EPA-approved disinfectant, glass cleaner, multi-surface polish, vacuum cleaner, microfiber cloths, and mop.
• Linens & Amenities: Fresh bed linens, towels, toiletries, and collateral inventory.
• System Access: [Property Management System Name] credentials for status updates.

3. Roles & Responsibilities

4. Step-by-Step Procedure

Phase I: Preparation and Ventilation

• Knock three times and announce "[Company Name] Housekeeping."
• Open windows/balcony doors to circulate air.
• Remove all soiled linens and trash from the unit.
• Inspect for immediate maintenance issues (e.g., leaks, broken bulbs).

Phase II: Sanitation and Deep Cleaning

• Apply disinfectant to bathroom surfaces (toilet, tub, sink) and allow dwell time.
• Dust all high-touch surfaces (remotes, light switches, door handles, thermostats).
• Wipe down mirrors and glass surfaces.
• Scrub and rinse bathroom fixtures; polish chrome.
• Vacuum floors starting from the furthest corner toward the exit.

Phase III: Restocking and Staging

• Remake bed with fresh linens, ensuring hospital corners and [__________] thread count standards.
• Replenish toiletries: [] shampoo, [] soap, [__________] lotion.
• Place collateral: [] compendium, [] menu, [__________] stationery.
• Perform final sweep of the room for forgotten items or debris.

Phase IV: Final Inspection and Handover

• Conduct "White Glove" test on [__________] high-touch surfaces.
• Verify functionality of [__________] electronic devices.
• Update room status to "Clean/Vacant" in [Property Management System Name].
• Lock door and report any outstanding issues to [Department Manager Name].

5. Quality Assurance, Pro-Tips, and Pitfalls

• QA Metric: Every room must achieve a minimum score of [__________]% on the supervisor inspection audit.
• Pro-Tip: Always clean from the top down to prevent dust from settling on already-cleaned surfaces.
• Common Pitfall: Skipping the "dwell time" for disinfectants. Chemicals require 3–10 minutes of contact to effectively eliminate pathogens.
• Common Pitfall: Forgetting to check the underside of the coffee maker or the inside of drawers.

6. FAQs

Q: What should I do if I find guest property left behind?
A: Immediately log the item in the [Lost and Found Logbook], tag it with the room number and date, and deliver it to the [Security/Front Desk] office.

Q: How do I handle a room that smells of smoke or strong odors?
A: Do not attempt to mask the odor. Report it to your supervisor immediately so an ozone generator or professional deep-cleaning extraction can be scheduled.