hotel housekeeping checklist sample

Standardized Guest Room Sanitation and Maintenance Protocol

Document Control

• Document ID: SOP-HK-[__________]
• Version: [__________]
• Effective Date: [__________]
• Review Cycle: [__________]

1. Purpose & Scope

This procedure defines the mandatory workflow for cleaning, sanitizing, and inspecting guest accommodations at [Company Name]. The scope covers all room categories, including standard, suite, and accessible units, ensuring consistent brand standards and health safety compliance.

2. Prerequisites

• Equipment: Industrial-grade vacuum, microfiber cloth set (color-coded), glass cleaner, disinfectant (EPA-approved), multi-surface polish, toilet bowl cleaner.
• Materials: Fresh linens (sheets, pillowcases, duvet covers), towel sets (bath, hand, washcloth), amenity kits (soap, shampoo, lotion), stationery, and minibar restock items.
• Access: Electronic key card/master key, mobile housekeeping management app (if applicable), and room status log.

3. Roles & Responsibilities (RACI)

(R=Responsible, A=Accountable, C=Consulted, I=Informed)

4. Step-by-Step Procedure

Phase 1: Preparation and Ventilation

• Knock three times and announce "[Company Name] Housekeeping."
• Open windows/balcony doors to circulate air.
• Remove all soiled linens and trash from the unit.
• Inspect room for maintenance issues (leaks, light bulbs, hardware).

Phase 2: Sanitation and Cleaning

• Apply disinfectant to bathroom fixtures and allow recommended dwell time.
• Dust all high-touch surfaces (remotes, light switches, door handles, thermostats).
• Clean mirrors and glass surfaces using lint-free microfiber.
• Scrub shower, tub, and toilet; polish chrome fixtures until streak-free.
• Vacuum carpet, starting from the furthest corner and working toward the exit.

Phase 3: Staging and Amenities

• Remake bed with fresh linens, ensuring hospital corners and taut presentation.
• Replenish towels according to the [__________] person occupancy standard.
• Restock amenity kits, stationery, and collateral materials.
• Perform minibar inventory check and restock [__________] items.

Phase 4: Final Quality Assurance

• Conduct a final walkthrough using the "Guest Eye" perspective.
• Close and lock windows; adjust thermostat to [__________] degrees.
• Update room status in the [__________] system.
• Sign off on the unit inspection card.

5. Quality Assurance, Pro-Tips, and Common Pitfalls

• Quality Assurance: Supervisors must perform a "white glove" test on top surfaces and ensure the "smell test" (absence of chemical or stale odors) passes before releasing the room.
• Pro-Tips: Use a "circular cleaning" pattern (clockwise) to ensure no area is missed. Always keep your cart organized to prevent cross-contamination between bathroom and living area supplies.
• Common Pitfalls: Forgetting to check under the bed or behind the headboard; using the same cloth for the toilet and the vanity; failing to report minor maintenance issues immediately.

6. FAQs

Q: What is the required dwell time for the disinfectant? A: All staff must adhere to the [__________] minute dwell time specified on the manufacturer's label to ensure effective viral and bacterial neutralization.

Q: How should I handle guest property left behind? A: Immediately log the item in the [] Lost and Found ledger and deliver it to the security office within [] minutes of discovery.

Q: What is the protocol if a room has a "Do Not Disturb" sign? A: Do not enter. Report the room status to the Floor Supervisor immediately to initiate the [] welfare check protocol if the sign has been up for more than [] hours.