hotel housekeeping checklist pdf

Standardized Guest Room Sanitation and Maintenance Protocol

Document Control

• Document ID: SOP-HK-[__________]
• Version: [__________]
• Effective Date: [__________]
• Review Cycle: [__________] Months

1. Purpose & Scope

This procedure establishes the uniform standard for cleaning, sanitizing, and inspecting guest accommodations at [Company Name]. It applies to all housekeeping personnel, supervisors, and quality assurance inspectors tasked with ensuring room readiness for incoming guests.

2. Prerequisites

Before beginning, ensure the following are prepared:

• Cleaning Cart: Stocked with [Company Name] approved chemicals, microfiber cloths (color-coded), glass cleaner, disinfectant, and multi-surface polish.
• Tools: Vacuum cleaner (HEPA-rated), broom/dustpan, mop, and toilet brush.
• Linens: Fresh sheets, pillowcases, bath towels, hand towels, and washcloths.
• Amenities: [List specific amenities, e.g., soaps, shampoos, coffee pods].
• Access: Master keycard/RFID access for room [__________].

3. Roles & Responsibilities (RACI)

4. Step-by-Step Procedure

Phase 1: Preparation and Ventilation

• Knock three times and announce: "[Company Name] Housekeeping."
• Enter room; open all windows/blinds to ventilate for [__________] minutes.
• Remove all used linens, towels, and trash from the room.
• Inspect room for maintenance issues (leaks, light bulbs, carpet stains).

Phase 2: Sanitization and Wet Areas

• Apply disinfectant to toilet, shower, and vanity surfaces; allow [__________] minutes dwell time.
• Scrub toilet bowl, seat, and base.
• Clean shower walls, tub/basin, and fixtures until streak-free.
• Wipe vanity and replace bath linens.
• Replenish guest amenities and toiletries.

Phase 3: Dusting and Surface Cleaning

• Dust all high surfaces (top of wardrobe, light fixtures, picture frames).
• Wipe down all hard surfaces (nightstands, desk, TV remote, light switches).
• Clean mirrors and glass surfaces.
• Vacuum floor, beginning at the furthest corner and working toward the exit.

Phase 4: Final Staging and Inspection

• Remake bed with fresh linens, ensuring hospital corners and [__________] pillow placement.
• Verify all electronic devices are functional and set to standard settings.
• Perform final walkthrough using the [Company Name] inspection card.
• Sign off on the room status board: [__________].

5. Quality Assurance, Pro-Tips, and Pitfalls

• QA Standard: All rooms must pass the "White Glove" test on high-touch surfaces (remotes, handles, switches).
• Pro-Tip: Use a dedicated "High-Touch" disinfectant spray for remote controls and door handles to ensure health compliance.
• Common Pitfall: Skipping the "under-bed" area. Guests frequently check this; ensure it is cleared of debris during every cycle.
• Documentation: If a maintenance issue is found, report it immediately to [Department Name] via [Communication Tool].

6. FAQs

Q: What should I do if I find guest property left behind? A: Follow the [Company Name] Lost and Found policy: tag the item with the room number and date, and deliver it to the Security office within [__________] minutes.

Q: How often should the deep-cleaning cycle occur? A: Every [__________] days or upon guest checkout following a long-term stay, as defined in the master schedule.

Q: What is the procedure for handling biohazards? A: Do not attempt to clean. Secure the room, place a "Do Not Disturb" sign, and notify the Housekeeping Supervisor immediately.