hotel housekeeping checklist pdf free download

Standard Operating Procedure: Guest Room Sanitation and Maintenance

Document Control

• Document ID: SOP-HK-[__________]
• Version: 1.0
• Effective Date: [__________]
• Review Cycle: Annual

1. Purpose & Scope

This document establishes the standardized protocol for the cleaning, sanitizing, and inspection of guest accommodations at [Company Name]. It applies to all housekeeping personnel, inspectors, and management staff responsible for room readiness and guest experience.

2. Prerequisites

• Cleaning Cart Inventory: Vacuum, microfiber cloths, multi-surface disinfectant, glass cleaner, toilet bowl cleaner, tub/tile cleaner, fresh linens, and amenity replenishment kit.
• Digital/Physical Documentation: Room status report, maintenance log, and this standardized inspection checklist.
• Access: Master keycard/access credentials for [Room Number].

3. Roles & Responsibilities (RACI)

R=Responsible, A=Accountable, C=Consulted, I=Informed

4. Step-by-Step Procedure

Phase 1: Preparation and Ventilation

• Knock and announce presence; enter after [__________] seconds.
• Open windows/balcony doors for ventilation.
• Remove all soiled linens and trash.
• Inspect room for maintenance issues (e.g., dripping faucets, burnt bulbs).

Phase 2: Sanitization and Cleaning

• Apply chemical cleaners to bathroom surfaces and allow required dwell time.
• Dust all high-touch surfaces, including light switches, remotes, and door handles.
• Clean mirrors, glass surfaces, and windows.
• Scrub vanity, toilet, and shower/tub area.
• Vacuum/mop floors starting from the furthest corner toward the exit.

Phase 3: Amenities and Bedding

• Remake bed with fresh linens; ensure hospital corners are tight.
• Replenish guest amenities (soaps, shampoos, stationery).
• Verify coffee/tea station inventory.
• Place "Sanitized" seal on bathroom door or remote control.

Phase 4: Final Quality Assurance

• Conduct "White Glove" inspection of high-dust areas.
• Verify all electronics are functional.
• Complete room status card and update [Software System Name].

5. Quality Assurance, Pro-Tips, and Pitfalls

• Quality Assurance: Use a UV light tool once per week to verify high-touch surface sanitation compliance.
• Pro-Tip: Always clean from top to bottom, and from the furthest point of the room toward the entrance to prevent re-soiling cleaned areas.
• Common Pitfall: Skipping the "dwell time" for disinfectant chemicals. Chemicals must sit for the manufacturer-specified duration (usually 3–10 minutes) to effectively kill pathogens.

6. FAQs

Q: How often should deep cleaning be performed? A: Deep cleaning, including carpet extraction and drapery cleaning, should be performed on a [__________]-day cycle or upon guest turnover for long-stay rooms.

Q: What is the protocol for reporting broken equipment? A: Immediately log the issue in the [Maintenance Portal Name] and place a physical "Out of Order" tag on the specific item or room door.