Emergency Response Plan Adalah

Standard Operating Procedure: Emergency Response Plan (ERP)

1. Document Control & Revision History

2. Executive Summary & Scope

This document defines the Emergency Response Plan (ERP), mandating the organizational framework for mitigating systemic shocks, physical hazards, and data breaches. The scope applies to all onsite personnel, remote workforce, and third-party vendors operating within enterprise infrastructure. This procedure aligns with ISO 22301 (Business Continuity Management) and OSHA/local regulatory health and safety standards.

3. Prerequisites & Tool Requirements

• Safety PPE: High-visibility vests, hard hats (if designated zones), and emergency kits.
• Systems Access: Read/Write access to the Unified Emergency Notification System (UENS).
• Documentation: Digital copies of Building Floor Plans, Crisis Contact Directory, and Business Continuity Plan (BCP).
• Certifications: First Aid/CPR Certification (designated floor wardens only).
• Hardware: Encrypted satellite uplink (secondary) and hardened emergency communication radios.

4. Roles & Responsibilities (RACI Matrix)

R = Responsible, A = Accountable, C = Consulted, I = Informed

5. Step-by-Step Operational Procedure

Phase I: Detection and Classification

• Verify validity of emergency signal (Sensor trigger vs. False Positive).
• Classify severity level: Level 1 (Minor), Level 2 (Serious), Level 3 (Catastrophic/Site-wide).
• Initialize the Incident Command Center (ICC).

Phase II: Containment and Mitigation

• Execute immediate notification to onsite personnel via UENS.
• Activate emergency suppression systems (if fire/chemical related).
• Secure critical IT infrastructure (data snapshots/air-gapping).
• Verify headcount and coordinate with First Responders.

Phase III: Recovery and Continuity

• Perform damage assessment of physical and digital assets.
• Transition to BCP offsite operational protocols.
• Issue "All Clear" or "Extended Closure" status update to all stakeholders.

6. Quality Assurance & Verification Criteria

• Response Latency: Initial notification must reach 100% of staff within < 120 seconds of incident classification.
• Evacuation Efficiency: Full building egress to be completed in < 5 minutes for high-rise structures.
• Verification: Post-incident audit must be completed within 48 hours to identify process gaps and update the BCP.
• Threshold: A 0% failure rate is required for critical Life Safety alerts; 95% threshold for routine alerts.

7. Practical Troubleshooting Scenarios

Scenario A: Communication System Failure (UENS Outage)

• Failure: The digital notification system fails to broadcast during an emergency.
• Correction: Execute the "Analog Failover Protocol." Immediately activate the physical alarm/siren system. Dispatch manual runners (Floor Wardens) to each floor with pre-printed floor maps and megaphone guidance to assembly points.

Scenario B: Data Integrity Breach during Emergency

• Failure: During an evacuation, internal databases remain exposed to remote unauthorized access.
• Correction: Initiate the "Sever and Snapshot" command via the Secure Command Console. Force an emergency lockout of the VPN and transition all active connections to the immutable backup server to prevent data corruption or exfiltration.

Scenario C: Personnel Displacement

• Failure: Key personnel responsible for incident response are unaccounted for.
• Correction: Implement "Role Delegation Hierarchy." The secondary-in-command designated in the Roster Management System automatically assumes the responsibility of the missing lead, provided they have the verified physical or digital credentials to authorize site-wide commands.