Simple Service Level Agreement Template Word Pdf

SERVICE LEVEL AGREEMENT

This Service Level Agreement (the “Agreement”) is entered into as of [___________] (the “Effective Date”) by and between:

SERVICE PROVIDER: [________________________________________________] (“Provider”), with its principal place of business located at [________________________________________________].

CLIENT: [________________________________________________] (“Client”), with its principal place of business located at [________________________________________________].

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1. SCOPE OF SERVICES

The Provider agrees to perform the services described in Exhibit A (the “Services”) in accordance with the standards and timelines set forth herein.

2. SERVICE LEVELS AND PERFORMANCE METRICS

The Provider shall use commercially reasonable efforts to meet the following performance standards:

• Availability/Uptime: [___________]%
• Response Time: [___________] hours/days
• Resolution Time: [___________] hours/days
• Other Metrics: [________________________________________________]

3. FEES AND PAYMENT TERMS

In consideration for the Services provided, the Client shall pay the Provider the following fees:

• Service Fee: [___________] (Currency: [___________])
• Payment Schedule: [________________________________________________]
• Late Payment Interest: [___________]% per annum on overdue balances.

4. TERM AND TERMINATION

This Agreement shall commence on the Effective Date and remain in effect for a period of [___________] months/years, unless terminated earlier as provided herein. Either party may terminate this Agreement upon [___________] days’ written notice if the other party commits a material breach of its obligations.

5. CONFIDENTIALITY

The parties agree to hold all proprietary information disclosed during the term of this Agreement in strict confidence and shall not disclose such information to any third party without prior written consent, except as required by law.

6. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, the Provider’s total liability for any claims arising out of this Agreement shall not exceed the total fees paid by the Client to the Provider in the [___________] month period preceding the event giving rise to the claim.

7. GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of [________________________________________________].

8. ENTIRE AGREEMENT

This Agreement constitutes the entire understanding between the parties and supersedes all prior agreements, representations, or understandings, whether written or oral.

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SIGNATURES

IN WITNESS WHEREOF, the parties have executed this Service Level Agreement as of the date first written above.

FOR SERVICE PROVIDER:

Signature: ___________________________ Name: [___________________________] Title: [___________________________] Date: [___________________________]

FOR CLIENT:

Signature: ___________________________ Name: [___________________________] Title: [___________________________] Date: [___________________________]

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EXHIBIT A: SCOPE OF SERVICES

[Insert detailed description of services, deliverables, and milestones here]