Service Level Agreement Template South Africa Word

SERVICE LEVEL AGREEMENT (SLA)

THIS SERVICE LEVEL AGREEMENT (“Agreement”) is entered into on this ______ day of ____________________, 20____ (“Effective Date”).

BETWEEN:

[____________________________________] (Registration Number: ____________________), a private company duly incorporated in accordance with the laws of the Republic of South Africa, having its principal place of business at [__________________________________________________] (hereinafter referred to as the “Client”);

AND

[____________________________________] (Registration Number: ____________________), a private company duly incorporated in accordance with the laws of the Republic of South Africa, having its principal place of business at [__________________________________________________] (hereinafter referred to as the “Service Provider”).

(The Client and the Service Provider are collectively referred to as the “Parties” and individually as a “Party”).

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1. INTERPRETATION AND DEFINITIONS

1.1. "Services" shall mean the services set out in Annexure A. 1.2. "Business Day" means any day other than a Saturday, Sunday, or official public holiday in the Republic of South Africa. 1.3. "Fees" shall mean the consideration payable by the Client for the Services as stipulated in Annexure B.

2. DURATION

2.1. This Agreement shall commence on the Effective Date and shall continue for a period of ______ months, unless terminated earlier in accordance with the provisions of this Agreement.

3. SCOPE OF SERVICES

3.1. The Service Provider shall perform the Services with the degree of skill, care, and diligence to be expected of a competent professional service provider in the Republic of South Africa. 3.2. Any material changes to the scope of work shall be agreed upon in writing by both Parties.

4. SERVICE LEVELS AND PERFORMANCE

4.1. The Service Provider shall meet the Service Level Targets set out in Annexure C. 4.2. In the event of a failure to meet the agreed Service Levels, the Service Provider shall, at its own cost, implement corrective measures to rectify the deficiency.

5. FEES AND PAYMENT

5.1. The Client shall pay the Fees to the Service Provider within ______ days of receipt of a valid VAT invoice. 5.2. All amounts payable under this Agreement are exclusive of Value Added Tax (VAT), which shall be paid by the Client at the prevailing rate.

6. CONFIDENTIALITY

6.1. Each Party shall maintain the confidentiality of all information received from the other Party which is designated as confidential or which ought reasonably to be considered confidential.

7. LIMITATION OF LIABILITY

7.1. Neither Party shall be liable for any indirect, incidental, or consequential damages arising out of this Agreement. 7.2. The Service Provider’s total aggregate liability under this Agreement shall not exceed [____________________].

8. TERMINATION

8.1. Either Party may terminate this Agreement by providing ______ days’ written notice to the other Party. 8.2. In the event of a material breach, the non-breaching Party may terminate this Agreement immediately if the breach remains unremedied after ______ days of written notice.

9. GOVERNING LAW AND JURISDICTION

9.1. This Agreement shall be governed by and construed in accordance with the laws of the Republic of South Africa. 9.2. Any disputes arising from this Agreement shall be subject to the exclusive jurisdiction of the courts of [____________________].

10. DOMICILIUM CITANDI ET EXECUTANDI

10.1. The Parties choose as their respective domicilium citandi et executandi the addresses set out in the preamble of this Agreement for all purposes arising out of or in connection with this Agreement.

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SIGNATURES

SIGNED at ____________________ on this ______ day of ____________________ 20____.

FOR AND ON BEHALF OF THE CLIENT:

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(Signature) Name: ____________________ Capacity: ____________________

FOR AND ON BEHALF OF THE SERVICE PROVIDER:

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(Signature) Name: ____________________ Capacity: ____________________

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ANNEXURES

• Annexure A: Scope of Services
• Annexure B: Fee Structure and Payment Terms
• Annexure C: Service Level Targets and KPIs