Service Level Agreement Template Ireland

SERVICE LEVEL AGREEMENT (SLA)

THIS SERVICE LEVEL AGREEMENT (the "Agreement") is made and entered into this ______ day of ____________________, 20____ (the "Effective Date").

BETWEEN:

[SERVICE PROVIDER NAME], a company incorporated under the laws of Ireland, with its registered office located at ____________________________________________________________ (the "Service Provider");

AND

[CLIENT NAME], a company incorporated under the laws of Ireland, with its registered office located at ____________________________________________________________ (the "Client").

(Each a “Party” and collectively the “Parties”).

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1. PURPOSE AND SCOPE

The purpose of this Agreement is to define the service standards, performance metrics, and responsibilities of the Service Provider in the delivery of ____________________________________________________________ (the "Services") to the Client.

2. TERM

This Agreement shall commence on the Effective Date and shall continue in full force and effect until ____________________ (the "Expiration Date"), unless terminated earlier in accordance with the provisions set forth herein.

3. SERVICE STANDARDS

The Service Provider agrees to perform the Services in accordance with the following performance metrics:

4. SERVICE PROVIDER OBLIGATIONS

The Service Provider shall:

• Perform the Services with reasonable skill and care in accordance with industry best practices and Irish law.
• Provide regular reports to the Client on performance metrics on a ______ (e.g., monthly/quarterly) basis.
• Notify the Client of any anticipated service interruptions at least ______ hours/days in advance.

5. CLIENT OBLIGATIONS

The Client shall:

• Provide the Service Provider with such access to information and systems as is reasonably necessary to perform the Services.
• Pay all undisputed invoices within ______ days of receipt.

6. SERVICE CREDITS

In the event that the Service Provider fails to meet the performance levels set out in Section 3, the Service Provider shall provide a service credit to the Client equivalent to ______% of the monthly service fee for each instance of failure, subject to a maximum cap of ______% of the total monthly invoice.

7. LIMITATION OF LIABILITY

Neither Party shall be liable to the other for any indirect, incidental, or consequential damages. The total liability of the Service Provider under this Agreement shall not exceed €____________________. Nothing in this Agreement excludes or limits liability for death, personal injury, or fraud.

8. GOVERNING LAW AND JURISDICTION

This Agreement shall be governed by and construed in accordance with the laws of Ireland. The Parties hereby submit to the exclusive jurisdiction of the Courts of Ireland.

9. TERMINATION

Either Party may terminate this Agreement upon ______ days' written notice if the other Party commits a material breach of its obligations and fails to remedy such breach within ______ days of receipt of written notice.

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SIGNATORIES

IN WITNESS WHEREOF, the Parties have caused this Agreement to be executed by their duly authorised representatives.

For and on behalf of [SERVICE PROVIDER NAME]:

Signature: ___________________________ Name: ______________________________ Title: _______________________________ Date: _______________________________

For and on behalf of [CLIENT NAME]:

Signature: ___________________________ Name: ______________________________ Title: _______________________________ Date: _______________________________