Graphic Design Service Level Agreement Template

Graphic Design Service Level Agreement Template

This Service Level Agreement (SLA) outlines the professional expectations, project scope, and delivery standards between the service provider and the client. It is designed to ensure both parties have a clear understanding of timelines, revision cycles, and asset ownership.

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1. Parties and Scope

This agreement is entered into on [Date] between [Your Company Name] ("Designer") and [Client Name] ("Client"). The Designer agrees to provide graphic design services as defined in the attached project scope document, including [List specific deliverables, e.g., logo design, social media assets, print collateral].

2. Project Timeline

• Project Start Date: [Start Date]
• Draft Delivery Date: [Date of first draft]
• Final Delivery Date: [Date of final files]
• Communication Policy: All project-related communication shall occur via [Email/Project Management Tool]. The Designer will respond to inquiries within [Number] business days.

3. Revisions and Feedback

• Included Revisions: This agreement includes [Number] rounds of revisions.
• Revision Scope: Revisions are defined as minor adjustments to existing concepts. New design concepts will be billed as additional project phases.
• Feedback Window: The Client agrees to provide consolidated feedback within [Number] business days of receiving a draft.

4. Payment Terms

• Total Project Fee: [Total Amount]
• Deposit: A non-refundable deposit of [Percentage/Amount] is required to commence work.
• Final Payment: The remaining balance is due upon [Milestone, e.g., final file delivery/project approval].
• Late Fees: Payments not received within [Number] days of the due date will incur a late fee of [Percentage/Amount].

5. Ownership and Usage Rights

Upon receipt of full payment, the Designer grants the Client exclusive ownership of the final approved design files. The Designer retains the right to display the work in their professional portfolio and marketing materials unless otherwise agreed upon in a non-disclosure agreement.

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Pro Tips

• Define "Final": Clearly state that once final files are delivered, any further changes require a new contract or an hourly rate fee.
• Include Kill Fees: Protect your time by including a "kill fee" clause if the client cancels the project midway through production.
• Specify File Formats: Explicitly list the file types you will provide (e.g., AI, EPS, PNG, PDF) to avoid confusion during the hand-off phase.

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Execution and Signatures

The Parties sign this agreement as of the Effective Date: [Date].

First Party

• Signature: ______________________
• Name: [Full name]
• Title: [Job title]
• Date: [Date]

Second Party

• Signature: ______________________
• Name: [Full name]
• Title: [Job title]
• Date: [Date]

Frequently Asked Questions

What happens if the client misses the feedback deadline?

If the client fails to provide feedback within the agreed-upon timeframe, the project timeline will be extended by the number of days the feedback was delayed, and the final delivery date will be adjusted accordingly.

Are source files included in the price?

Source files (such as Adobe Illustrator or Photoshop files) are [Included/Not Included] in the standard package. If they are not included, specify an additional fee for the transfer of these assets.

How are additional revisions billed?

Any revisions requested beyond the agreed-upon number will be billed at an hourly rate of [Hourly Rate] per hour, invoiced separately upon completion.

What constitutes a "new design concept"?

A new design concept is defined as a request that deviates significantly from the previously approved creative direction or requires a complete restart of the design process.