Service Level Agreement Template Graphic Design

SERVICE LEVEL AGREEMENT: GRAPHIC DESIGN SERVICES

THIS SERVICE LEVEL AGREEMENT (the "Agreement") is made and entered into as of this ______ day of __________________, 20____ (the "Effective Date"), by and between:

SERVICE PROVIDER: ________________________________________, with a principal place of business located at ________________________________________________ ("Provider"), and

CLIENT: ________________________________________, with a principal place of business located at ________________________________________________ ("Client").

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1. SCOPE OF SERVICES

The Provider agrees to perform the graphic design services described in the "Project Specification Document" (Exhibit A attached hereto). Provider shall perform the services with reasonable care and skill, in accordance with industry standards.

2. SERVICE LEVELS AND TIMELINES

• Project Commencement: Services shall commence on __________________.
• Milestones: Provider shall submit deliverables according to the following schedule:
  • Initial Concept/Draft: __________________
  • First Revision: __________________
  • Final Delivery: __________________
• Response Time: Provider agrees to acknowledge communications from Client within ______ business hours.

3. COMPENSATION AND PAYMENT TERMS

• Total Project Fee: The Client agrees to pay the Provider a total sum of __________________ ($__________).
• Deposit: A non-refundable deposit of ______% ($__________) is due upon execution of this Agreement.
• Invoicing: Final payment is due within ______ days of receipt of the final deliverables. Late payments shall accrue interest at a rate of ______% per month.

4. REVISIONS AND ADDITIONAL WORK

• Revision Rounds: This Agreement includes ______ rounds of revisions. Any revisions requested beyond this scope will be billed at a rate of $ ______ per hour.
• Change Orders: Any modifications to the project scope must be documented in writing and signed by both parties as a formal Change Order.

5. INTELLECTUAL PROPERTY RIGHTS

• Work for Hire: Upon full payment of all fees due, the Provider assigns to the Client all right, title, and interest in and to the final deliverables created under this Agreement.
• Retention: Provider retains the right to display the final work in their professional portfolio and marketing materials, provided such display does not violate any pre-existing non-disclosure agreements with the Client.

6. CONFIDENTIALITY

The Provider acknowledges that they may have access to the Client’s proprietary information. Provider agrees to keep all such information strictly confidential and shall not disclose it to any third party without prior written consent from the Client.

7. TERMINATION

Either party may terminate this Agreement upon ______ days' written notice. In the event of termination by the Client, the Client shall pay the Provider for all work completed up to the date of termination.

8. GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of the State/Province of __________________.

9. ENTIRE AGREEMENT

This Agreement, including any attached Exhibits, constitutes the entire understanding between the parties and supersedes all prior discussions, agreements, or understandings of any kind.

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IN WITNESS WHEREOF, the parties have executed this Agreement as of the Effective Date first written above.

SERVICE PROVIDER

Signature: ___________________________ Print Name: ________________________ Title: ______________________________ Date: _______________________________

CLIENT

Signature: ___________________________ Print Name: ________________________ Title: ______________________________ Date: _______________________________

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EXHIBIT A: PROJECT SPECIFICATION DOCUMENT

(To be completed by parties)

• Description of Assets: ________________________________________________
• File Formats for Delivery: _____________________________________________
• Project Goals/Objectives: _____________________________________________