Service Level Agreement Template for Website Development

SERVICE LEVEL AGREEMENT: WEBSITE DEVELOPMENT SERVICES

THIS SERVICE LEVEL AGREEMENT (the "Agreement") is entered into this ______ day of ________, 20 (the "Effective Date"), by and between:

SERVICE PROVIDER: ____________________________________, with a principal place of business located at ________________________________________________ (the "Developer"),

AND

CLIENT: ____________________________________, with a principal place of business located at ________________________________________________ (the "Client").

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1. SCOPE OF SERVICES

The Developer agrees to perform the website development services described in the "Project Specification Document" (attached hereto as Exhibit A) and any subsequent approved Change Orders. The Developer shall provide all necessary coding, design, testing, and implementation services required to launch the website.

2. SERVICE LEVELS AND PERFORMANCE

The Developer shall maintain the following service standards:

• Availability: The website, once deployed, shall maintain an uptime of at least ________%.
• Response Time: The Developer shall acknowledge all technical support requests within ________ business hours of receipt.
• Resolution Time: Critical issues (defined as site outages or loss of core functionality) shall be addressed within ________ business hours. Non-critical issues shall be addressed within ________ business days.

3. PROJECT TIMELINE AND MILESTONES

The Project shall follow the schedule below:

• Phase 1 (Design/Wireframes): Completion by ____________.
• Phase 2 (Development/Alpha): Completion by ____________.
• Phase 3 (Testing/Beta): Completion by ____________.
• Final Launch: Scheduled for ____________.

4. FEES AND PAYMENT TERMS

The Client agrees to pay the Developer the total sum of $____________ for the services rendered. Payments shall be made according to the following schedule:

• Deposit: $____________ due upon execution of this Agreement.
• Milestone 1: $____________ due upon completion of ____________.
• Final Payment: $____________ due upon project completion and acceptance.
• Late Fees: Overdue payments shall accrue interest at a rate of ________% per month.

5. CHANGE MANAGEMENT

Any requested modifications to the original Project Specification Document shall be submitted in writing. The Developer shall provide a "Change Order" detailing the impact on cost and timeline. No work on such changes shall commence until the Client provides written approval.

6. INTELLECTUAL PROPERTY

Upon full payment of all fees due under this Agreement, the Developer grants to the Client all right, title, and interest in the custom code, graphics, and content developed specifically for the Client under this Agreement. The Developer reserves the right to retain ownership of any pre-existing code, libraries, or frameworks used in the project.

7. CONFIDENTIALITY

The Developer acknowledges that in the course of this engagement, they may have access to the Client’s proprietary information. The Developer agrees to keep all such information strictly confidential and shall not disclose it to any third party without prior written consent from the Client.

8. TERMINATION

Either party may terminate this Agreement upon ________ days' written notice. In the event of termination, the Client shall pay the Developer for all services rendered and expenses incurred up to the effective date of termination.

9. GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of the State/Country of ________________. Any disputes arising out of this Agreement shall be subject to the exclusive jurisdiction of the courts in ________________.

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SIGNATURES

IN WITNESS WHEREOF, the parties have executed this Agreement as of the date first written above.

CLIENT:

Signature: __________________________

Name: ______________________________

Title: _______________________________

Date: ________________________________

DEVELOPER:

Signature: __________________________

Name: ______________________________

Title: _______________________________

Date: ________________________________

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EXHIBIT A: PROJECT SPECIFICATION DOCUMENT

[Attach detailed scope of work, technical requirements, and functional specifications here]