Service Level Agreement Template for Training Providers

SERVICE LEVEL AGREEMENT (TRAINING SERVICES)

THIS SERVICE LEVEL AGREEMENT (the “Agreement”) is entered into this ______ day of ________, 20 (the “Effective Date”), by and between:

SERVICE PROVIDER: ________________________________________, with its principal place of business located at ________________________________________________ (the “Provider”),

AND

CLIENT: ________________________________________, with its principal place of business located at ________________________________________________ (the “Client”).

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1. SCOPE OF SERVICES

The Provider agrees to deliver the following training services (the “Services”):

• Training Title/Topic: ________________________________________________
• Target Audience: ________________________________________________
• Course Description: ________________________________________________
• Delivery Method: [ ] In-person [ ] Virtual/Online [ ] Hybrid
• Duration/Dates: ________________________________________________

2. SERVICE STANDARDS

The Provider shall perform the Services in a professional manner, consistent with industry standards.

• Materials: The Provider shall supply all necessary training materials, including ________________________________________________.
• Instructors: The Provider shall ensure that the lead instructor(s) possess the following qualifications: ________________________________________________.
• Quality Assurance: The Provider will administer post-training evaluations to the attendees and provide a summary report to the Client within ______ business days following the conclusion of the training.

3. FEES AND PAYMENT TERMS

• Total Contract Value: $________________ (USD).
• Payment Schedule: The Client shall pay the Provider as follows: ________________________________________________.
• Late Payments: Any undisputed amounts not paid within ______ days of the invoice date shall accrue interest at a rate of ______% per annum.

4. CANCELLATION AND RESCHEDULING

• Client Cancellation: If the Client cancels the Services with less than ______ days’ written notice, the Client shall be liable for a cancellation fee of $____________.
• Provider Cancellation: In the event the Provider must cancel or reschedule, the Provider shall provide at least ______ days’ notice and offer an alternative date or a full refund of any deposits paid.

5. INTELLECTUAL PROPERTY

All training materials, including slides, handouts, and digital content provided by the Provider, remain the exclusive property of the Provider. The Client is granted a non-exclusive, non-transferable license to use such materials solely for internal training purposes.

6. CONFIDENTIALITY

Both parties agree to protect the proprietary information of the other party. The Provider agrees that any sensitive data accessed during the performance of these Services shall remain strictly confidential and shall not be disclosed to any third party without express written consent.

7. LIMITATION OF LIABILITY

Except in cases of gross negligence or willful misconduct, the total liability of the Provider under this Agreement shall not exceed the total amount paid by the Client to the Provider for the specific Services provided hereunder.

8. TERM AND TERMINATION

This Agreement shall commence on the Effective Date and remain in effect until the completion of the Services. Either party may terminate this Agreement with ______ days' written notice in the event of a material breach by the other party.

9. GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of the State/Jurisdiction of ________________.

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SIGNATURES

IN WITNESS WHEREOF, the parties have executed this Agreement as of the Effective Date first written above.

FOR THE PROVIDER:

Signature: __________________________ Name: _____________________________ Title: ______________________________ Date: ______________________________

FOR THE CLIENT:

Signature: __________________________ Name: _____________________________ Title: ______________________________ Date: ______________________________