Service Level Agreement Template for Security

SERVICE LEVEL AGREEMENT FOR SECURITY SERVICES

THIS SERVICE LEVEL AGREEMENT (the "Agreement") is entered into as of this [___] day of [___________], 20[__] (the "Effective Date"), by and between:

SERVICE PROVIDER: [________________________________________], with its principal place of business located at [________________________________________] (“Provider”),

AND

CLIENT: [________________________________________], with its principal place of business located at [________________________________________] (“Client”).

(Collectively, the "Parties").

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1. SCOPE OF SERVICES

The Provider shall furnish security services, including but not limited to [________________________________________] (the "Services"), at the following locations: [________________________________________] (the "Premises").

2. TERM

This Agreement shall commence on [___________] and shall remain in effect for a period of [___] year(s), unless terminated earlier in accordance with the provisions herein.

3. SERVICE STANDARDS AND PERFORMANCE METRICS

The Provider warrants that all security personnel provided shall be fully licensed, trained, and vetted in accordance with [___________________] regulations. The Provider agrees to meet the following Service Level Objectives (SLOs):

• Response Time: Emergency response to site alarms or incidents shall occur within [___] minutes.
• Patrol Frequency: Security patrols shall be conducted every [___] hours during the hours of [___________].
• Staffing Levels: The Provider shall ensure a minimum of [___] security officer(s) are present on-site at all times during the hours of [___________].

4. SERVICE CREDITS

In the event that the Provider fails to meet the performance metrics defined in Section 3, the Client shall be entitled to a service credit calculated as follows: [________________________________________]. Such credits shall be applied to the next monthly invoice.

5. FEES AND PAYMENT

In consideration for the Services, the Client shall pay the Provider a monthly fee of [___________________]. Invoices shall be submitted on the [___] day of each month and payment shall be due within [___] days of receipt.

6. CONFIDENTIALITY

The Provider acknowledges that during the course of the engagement, they may have access to confidential information of the Client. The Provider agrees to maintain the strict confidentiality of all such information and shall not disclose it to any third party without prior written consent, except as required by law.

7. INSURANCE AND INDEMNIFICATION

The Provider shall maintain, at its own expense, Commercial General Liability Insurance with a minimum limit of [___________________] per occurrence. The Provider agrees to indemnify and hold harmless the Client from any claims, damages, or liabilities arising from the Provider’s negligence or willful misconduct in the performance of the Services.

8. TERMINATION

Either party may terminate this Agreement upon [___] days' written notice to the other party. In the event of a material breach, the non-breaching party may terminate this Agreement immediately upon written notice if the breach remains uncured for [___] days.

9. GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of the State/Jurisdiction of [___________________].

10. ENTIRE AGREEMENT

This Agreement constitutes the entire understanding between the Parties and supersedes all prior agreements or communications regarding the subject matter herein.

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IN WITNESS WHEREOF, the parties have executed this Agreement as of the date first written above.

FOR THE PROVIDER:

Signature: __________________________ Name: [___________________________] Title: [___________________________] Date: [___________________________]

FOR THE CLIENT:

Signature: __________________________ Name: [___________________________] Title: [___________________________] Date: [___________________________]