Service Level Agreement Template for Facilities Management

SERVICE LEVEL AGREEMENT (SLA) FOR FACILITIES MANAGEMENT

THIS SERVICE LEVEL AGREEMENT (the “Agreement”) is entered into as of this ______ day of ________, 20 (the “Effective Date”), by and between:

SERVICE PROVIDER: ____________________________________________________, with its principal place of business located at ____________________________________________________ (“Provider”),

AND

CLIENT: ____________________________________________________, with its principal place of business located at ____________________________________________________ (“Client”).

---

1. SCOPE OF SERVICES

The Provider shall perform the facilities management services as detailed in Exhibit A (the “Services”) at the following location(s): ____________________________________________________ (the “Premises”).

2. TERM

This Agreement shall commence on ________________ and shall continue for a period of ______ months/years, unless terminated earlier in accordance with the provisions herein.

3. PERFORMANCE STANDARDS AND KEY PERFORMANCE INDICATORS (KPIs)

The Provider shall perform the Services in accordance with the following standards:

4. SERVICE HOURS AND RESPONSE TIMES

1. Standard Service Hours: Services shall be performed between the hours of ______ and ______ (Time Zone: ______) on business days.
2. Emergency Response: In the event of an emergency, the Provider shall respond within ______ hours/minutes. The emergency contact number for the Provider is ________________.

5. COMPENSATION AND PAYMENT TERMS

1. Fees: In consideration for the Services, the Client shall pay the Provider the sum of $________________ per [Month/Quarter/Year].
2. Invoicing: The Provider shall submit invoices on the ______ day of each month.
3. Payment: All invoices are payable within ______ days of receipt. Late payments shall incur interest at a rate of ______% per annum.

6. SERVICE CREDITS

In the event the Provider fails to meet the specified KPIs, the Client shall be entitled to a service credit calculated as follows: ____________________________________________________. Total service credits shall not exceed ______% of the monthly invoice amount.

7. INSURANCE

The Provider shall maintain, at its own expense, throughout the duration of this Agreement, the following insurance coverage:

• General Liability: $________________ per occurrence.
• Workers’ Compensation: As required by the laws of ________________.
• Professional Liability: $________________ per occurrence.

8. TERMINATION

Either party may terminate this Agreement upon ______ days’ written notice if the other party commits a material breach of its obligations under this Agreement and fails to cure such breach within ______ days of receiving written notice thereof.

9. CONFIDENTIALITY

The Provider agrees to keep all information, data, and business practices of the Client confidential and shall not disclose such information to any third party without the prior written consent of the Client.

10. GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction of ________________.

---

SIGNATURES

IN WITNESS WHEREOF, the parties hereto have caused this Service Level Agreement to be executed by their duly authorized representatives as of the date first written above.

FOR THE PROVIDER:

Signature: __________________________

Name: ______________________________

Title: _______________________________

Date: _______________________________

FOR THE CLIENT:

Signature: __________________________

Name: ______________________________

Title: _______________________________

Date: _______________________________

---

EXHIBIT A: DESCRIPTION OF SERVICES

[Detail specific tasks, maintenance schedules, and responsibilities here]

---

---