Service Level Agreement Template for Construction

SERVICE LEVEL AGREEMENT (CONSTRUCTION)

THIS SERVICE LEVEL AGREEMENT (the “Agreement”) is entered into this [Day] day of [Month], [Year] (the “Effective Date”) by and between:

SERVICE PROVIDER: [Company Name], a corporation organized and existing under the laws of [State/Jurisdiction], with its principal place of business located at [Full Address] (hereinafter referred to as the “Contractor”);

AND

CLIENT: [Client Name/Company Name], with its principal place of business located at [Full Address] (hereinafter referred to as the “Client”).

(The Contractor and the Client are collectively referred to as the “Parties”).

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1. SCOPE OF SERVICES

The Contractor agrees to provide construction, installation, and/or maintenance services at the property located at [Project Site Address] (the “Project Site”). The specific scope of work, technical specifications, and deliverables are detailed in Exhibit A (the “Scope of Work”) attached hereto.

2. SERVICE STANDARDS AND PERFORMANCE METRICS

The Contractor shall perform all services in accordance with the following standards:

• Quality Standard: All work shall be performed in a professional, workmanlike manner, compliant with [Local/State/National Building Codes] and industry-standard practices.
• Timeline: The Contractor shall commence work on [Start Date] and shall achieve Substantial Completion by [Completion Date].
• Permits: The Contractor shall be responsible for obtaining all necessary permits and licenses required for the project, unless otherwise specified in writing.

3. COMPENSATION AND PAYMENT TERMS

• Total Contract Price: The Client shall pay the Contractor a total sum of [Currency Amount] for the completion of the services.
• Payment Schedule: Payments shall be made in accordance with the following milestones:
  • Initial Deposit: [Amount] due upon execution of this Agreement.
  • Progress Payment 1: [Amount] due upon completion of [Milestone].
  • Final Payment: [Amount] due upon Final Inspection and Project Sign-off.
• Late Fees: Payments not received within [Number] days of the invoice date shall accrue interest at a rate of [Percentage]% per month.

4. CHANGE ORDERS

Any deviation from the Scope of Work requested by the Client or necessitated by site conditions must be documented in a written “Change Order” signed by both Parties, specifying the impact on the contract price and the completion timeline.

5. INDEMNIFICATION AND INSURANCE

• Insurance: Throughout the duration of the project, the Contractor shall maintain Comprehensive General Liability Insurance with a minimum limit of [Amount] per occurrence.
• Indemnification: The Contractor agrees to indemnify, defend, and hold harmless the Client from any claims, damages, or expenses arising out of the Contractor’s negligence or willful misconduct in the performance of the services.

6. TERMINATION

Either party may terminate this Agreement upon [Number] days’ written notice in the event of a material breach by the other party. Upon termination, the Client shall pay the Contractor for all labor and materials provided up to the date of termination, provided the work is in accordance with the Agreement standards.

7. DISPUTE RESOLUTION

In the event of a dispute arising out of this Agreement, the Parties agree to first attempt mediation in the jurisdiction of [County/State]. If mediation fails, the dispute shall be resolved through binding arbitration under the rules of the [Arbitration Association Name].

8. GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of the State/Province of [State/Province].

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SIGNATURES

IN WITNESS WHEREOF, the Parties have executed this Agreement as of the Effective Date first written above.

CONTRACTOR:

Signature: ___________________________ Name: [Printed Name] Title: [Title] Date: [Date]

CLIENT:

Signature: ___________________________ Name: [Printed Name] Title: [Title] Date: [Date]

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EXHIBIT A: SCOPE OF WORK

[Detailed description of construction services, materials to be used, and specific project deliverables.]