Service Level Agreement Recruitment Template

SERVICE LEVEL AGREEMENT: RECRUITMENT SERVICES

This Service Level Agreement (“SLA”) is entered into as of this [___] day of [___________], 20[___] (the “Effective Date”), by and between:

CLIENT: [________________________________________________] (“Client”), with its principal place of business located at [________________________________________________].

RECRUITER: [________________________________________________] (“Recruiter”), with its principal place of business located at [________________________________________________].

1. PURPOSE AND SCOPE OF SERVICES

The Recruiter agrees to provide recruitment and staffing services to the Client for the purpose of identifying, screening, and presenting qualified candidates for open positions. The scope of services shall include:

• [________________________________________________]
• [________________________________________________]

2. SERVICE STANDARDS AND METRICS

The Recruiter commits to the following Service Levels:

• Time-to-Submit: Qualified candidates shall be presented within [___] business days of the job requisition receipt.
• Quality of Hire: The Recruiter will conduct [________________] interviews/screenings prior to submission to ensure candidates meet the [________________] requirements.
• Communication: Status reports shall be delivered to the Client on a [Weekly/Bi-weekly/Monthly] basis.

3. RECRUITMENT FEES AND PAYMENT TERMS

• Fee Structure: The Client shall pay the Recruiter a fee equal to [___]% of the successful candidate’s first-year gross annual compensation.
• Invoicing: Invoices shall be issued upon the candidate’s start date.
• Payment Terms: All invoices are due and payable within [___] days of the invoice date. Late payments shall accrue interest at a rate of [___]% per annum.

4. REPLACEMENT GUARANTEE

Should a candidate placed by the Recruiter resign or be terminated for cause (excluding layoffs or restructuring) within [___] days of their start date, the Recruiter shall, at no additional cost to the Client, use best efforts to provide a suitable replacement candidate within [___] days. If a replacement is not provided, the Recruiter shall provide a pro-rated refund to the Client.

5. CONFIDENTIALITY

Both parties agree to hold all proprietary information, including candidate resumes, salary data, and internal business strategies, in strict confidence. This obligation shall survive the termination of this Agreement for a period of [___] years.

6. TERM AND TERMINATION

• Term: This Agreement shall remain in effect for a period of [___] months from the Effective Date.
• Termination: Either party may terminate this Agreement upon [___] days’ written notice. The Client shall remain liable for all fees incurred for candidates interviewed or placed prior to the date of termination.

7. GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of the State/Jurisdiction of [________________________________________________].

8. SIGNATURES

IN WITNESS WHEREOF, the parties have executed this Agreement as of the date first above written.

FOR THE CLIENT:

Signature: __________________________ Name: [__________________________] Title: [__________________________] Date: [__________________________]

FOR THE RECRUITER:

Signature: __________________________ Name: [__________________________] Title: [__________________________] Date: [__________________________]