Service Level Agreement Contract Difference

SERVICE LEVEL AGREEMENT (SLA) AMENDMENT AND RECONCILIATION AGREEMENT

THIS AMENDMENT AND RECONCILIATION AGREEMENT (the "Agreement") is entered into as of this [___] day of [___________], 20[__] (the "Effective Date"), by and between:

SERVICE PROVIDER: [________________________________________], a [________________] corporation, with its principal place of business at [________________________________________________] (“Provider”);

CLIENT: [________________________________________], a [________________] corporation, with its principal place of business at [________________________________________________] (“Client”).

(Collectively referred to as the “Parties”).

---

1. BACKGROUND AND PURPOSE

WHEREAS, the Parties previously entered into a Service Level Agreement dated [___________] (the “Original SLA”);

WHEREAS, the Parties have identified discrepancies, variations in service delivery, or updates to performance requirements (the “Differences”) that necessitate formal adjustment to the scope, metrics, or compensation structure defined in the Original SLA;

WHEREAS, the Parties desire to resolve these Differences and formalize the adjusted service parameters as set forth herein.

2. IDENTIFICATION OF DIFFERENCES

The specific performance, financial, or operational deviations between the Original SLA and the currently requested services are identified as follows:

• Metric Adjustment: The performance standard previously set at [___________] shall be modified to [___________].
• Scope Adjustment: The services provided shall be expanded/reduced to include: [______________________________________________________________________].
• Financial Reconciliation: The Parties agree to a one-time adjustment/credit/payment in the amount of [___________] to account for the service difference observed between [___________] and [___________].

3. TERMS OF AMENDMENT

The Parties hereby agree that upon the Effective Date of this Agreement, the Original SLA shall be modified to reflect the terms herein. All other terms, conditions, and covenants contained within the Original SLA remain in full force and effect, except as explicitly amended by this document.

4. GOVERNING LAW AND JURISDICTION

This Agreement shall be governed by and construed in accordance with the laws of the State/Province of [___________]. Any disputes arising from this Agreement shall be subject to the exclusive jurisdiction of the courts located in [___________].

5. ENTIRE AGREEMENT

This Agreement constitutes the entire understanding between the Parties regarding the subject matter herein and supersedes all prior discussions, agreements, or understandings, whether written or oral, regarding these specific service differences.

6. SEVERABILITY

If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be severed, and the remaining provisions shall continue in full force and effect.

---

IN WITNESS WHEREOF, the Parties have executed this Agreement as of the date first written above.

FOR: [__________________________] (Provider)

Signature: __________________________

Name: [__________________________]

Title: [__________________________]

Date: [__________________________]

FOR: [__________________________] (Client)

Signature: __________________________

Name: [__________________________]

Title: [__________________________]

Date: [__________________________]