Return Policy for Daraz

RETURN POLICY FOR DARAZ

1. DOCUMENT PREAMBLE & RECITALS

THIS RETURN POLICY FOR DARAZ (hereinafter the "Agreement") is entered into and made effective as of [Effective Date] (the "Effective Date"), by and between:

PARTIES:

1. [Company/Platform Entity Name], a corporation organized and existing under the laws of [Jurisdiction], with its principal place of business located at [Insert Corporate Address] (hereinafter referred to as the "Platform" or "Daraz"), and
2. [Merchant/Vendor Entity Name], a [Corporate/Sole Proprietorship Entity Type] organized and existing under the laws of [Jurisdiction], with its principal place of business located at [Insert Merchant Address] (hereinafter referred to as the "Merchant").

RECITALS:

WHEREAS, Daraz operates an e-commerce marketplace facilitating transactions between independent third-party merchants and end-users;

WHEREAS, the Merchant desires to list, market, and sell products to consumers via the Daraz platform, and agrees to be bound by the operational, logistical, and financial terms governing product returns, refunds, and exchanges as set forth herein; and

WHEREAS, the Parties intend for this Agreement to establish a legally binding framework governing the lifecycle of returned merchandise, risk allocation, financial liabilities, and dispute resolution mechanisms;

NOW, THEREFORE, in consideration of the mutual covenants, representations, and warranties contained herein, and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the Parties agree as follows:

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2. OPERATIONAL DEFINITIONS

For the purposes of this Agreement, the following terms shall have the meanings ascribed below, and such definitions shall apply equally to the singular and plural forms of the terms defined:

1. "Business Day" means any day other than a Saturday, Sunday, or a statutory public holiday observed in the primary jurisdiction of Daraz's operations.
2. "Customer" means any end-user or consumer who purchases Merchant's products through the Daraz platform.
3. "Defective Product" means any item delivered to a Customer that is materially non-compliant with the product description, structurally compromised, expired, counterfeit, or fails to function for its ordinary, intended purpose through no fault of the Customer.
4. "Inspection Period" means the precise chronological window—commencing upon physical receipt of a returned item at a Daraz designated sorting facility—within which the condition of the merchandise must be evaluated pursuant to Section 3.
5. "Logistics Partner" means any third-party courier, freight forwarder, or internal fulfillment division authorized by Daraz to transport, handle, and store returned merchandise.
6. "Merchant-Fault Return" means any return necessitated by the delivery of an incorrect item, a Defective Product, an item damaged due to inadequate merchant packaging, or misrepresentation in the product listing.
7. "Non-Returnable Item" means specific categories of goods (e.g., intimate apparel, perishable goods, custom-tailored merchandise, digital software) explicitly excluded from return privileges under Daraz platform standards and applicable consumer protection laws.
8. "Return Window" means the strict calendar duration (e.g., seven [7], fourteen [14], or thirty [30] calendar days) following the documented delivery date during which a Customer is legally and contractually permitted to initiate a return request.
9. "RMA (Return Merchandise Authorization)" means the unique digital tracking code generated by the Daraz system authorizing the physical transit of a returned item from the Customer to Daraz or the Merchant.
10. "Restocking Fee" means the financial charge assessed against the Customer or debited from the Merchant's ledger to offset processing, inspection, and repackaging overheads, as authorized under this Agreement.

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3. SUBSTANTIVE TERMS & OBLIGATIONS

3.1 Scope of Return Eligibility

1. The Merchant hereby submits to Daraz's standardized Return Window of [Insert Number, e.g., 7] calendar days from the date of confirmed delivery for all standard merchandise categories, unless a longer period is mandated by the statutory law of [Jurisdiction].
2. Customers shall initiate returns strictly through the Daraz portal utilizing an active RMA. Unsolicited returns sent directly to the Merchant without an official RMA shall be refused, and all associated logistical liabilities shall rest exclusively with the Merchant.

3.2 Merchant Operational Duties & Performance Metrics

1. Obligation to Honor: The Merchant shall not, under any circumstances, reject a return request that complies with Daraz's return criteria, nor shall the Merchant independently negotiate return terms with Customers outside the Daraz ecosystem.
2. Reverse Logistics Performance: The Merchant shall maintain a Return Processing Rate (RPR) wherein all Merchant-fulfilled returns are inspected, and final determinations (Approval/Rejection) are logged within [Insert Number, e.g., 3] Business Days of receipt at the designated facility.
3. Packaging Standards: The Merchant represents and warrants that all products shipped to Customers shall meet commercial-grade packaging standards sufficient to withstand standard transit stress. Failure to adhere to packaging metrics resulting in transit damage shall categorize the return as a Merchant-Fault Return per se.

3.3 Financial Adjustments, Deductions, and Escrow

1. Upon the validation of a Customer return, Daraz is irrevocably authorized by the Merchant to debit the Merchant’s operational ledger, pending payout account, or credit facility for the full purchase price, applicable sales taxes, and original shipping subsidies borne by Daraz.
2. For all Merchant-Fault Returns, the Merchant shall absorb all reverse logistics costs, alongside an administrative penalty fee of [Dollar Amount or Percentage] per returned unit to cover platform processing overheads.
3. Funds withheld pending return inspection shall be held in designated escrow ledgers for a period not to exceed [Insert Number, e.g., 45] calendar days from the date of return initiation.

3.4 Representations and Warranties

The Merchant explicitly represents, covenants, and warrants that:

1. All goods listed on the Daraz platform are authentic, merchantable, free from hidden defects, and compliant with all applicable safety and regulatory frameworks of [Jurisdiction].
2. The Merchant holds clear, unencumbered title to all inventory offered for sale through the platform.

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4. DEFAULT, TERMINATION, AND REMEDIES

4.1 Classification of Breach

The occurrence of any of the following events shall constitute a material breach of this Agreement by the Merchant:

1. Failure to honor validated return requests or systematic rejection of valid RMA claims exceeding [Insert Percentage, e.g., 2%] of total monthly transactions.
2. Fraudulent manipulation of return tracking data, shipping manifests, or product condition grading.
3. Failure to maintain positive ledger balances to cover anticipated return liabilities pursuant to Section 3.3.

4.2 Notice and Cure Period

1. In the event of a material breach under Section 4.1, Daraz shall issue a formal written Notice of Default to the Merchant specifying the exact nature of the operational or legal failure.
2. The Merchant shall have a strict cure period of thirty (30) Business Days from the date of confirmed receipt of the Notice of Default to rectify the underlying breach to the reasonable satisfaction of Daraz.

4.3 Legal Recourse and Remedies

If the Merchant fails to cure the default within the designated thirty (30) Business Day window, Daraz reserves the immediate right to exercise any or all of the following cumulative remedies, without prejudice to any other rights available at law or in equity:

1. Suspension of Privileges: Immediate suspension of the Merchant’s storefront, product listings, and payout disbursements.
2. Contract Termination: Unilateral termination of this Agreement and the overarching Merchant Services Agreement with immediate effect.
3. Set-off and Collection: Immediate seizure and set-off of any funds held in Daraz reserve accounts against outstanding return claims, penalties, and administrative expenses, coupled with legal action to recover deficiencies.

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5. BOILERPLATE LEGAL PROVISIONS

5.1 Severability

If any provision of this Agreement is held to be invalid, illegal, or unenforceable by a court or tribunal of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable. If modification is impossible, the offending provision shall be excised, and the remaining provisions shall remain in full force and effect, preserving the economic and legal balance of the bargain.

5.2 Entire Agreement

This Agreement, including any incorporated Daraz policies, schedules, and operational guidelines, constitutes the entire understanding between Daraz and the Merchant regarding the subject matter hereof, superseding all prior oral or written negotiations, representations, understandings, or agreements.

5.3 Force Majeure

Neither Party shall be held liable for any failure or delay in the performance of its obligations under this Agreement if such failure arises from acts of God, war, civil unrest, natural disasters, epidemics, cyber-attacks of unprecedented scale, utility failures, or governmental restrictions (each a "Force Majeure Event"), provided that the affected Party gives prompt written notice to the other Party and uses commercially reasonable efforts to mitigate the effects of the disruption.

5.4 Governing Law

This Agreement, and all claims or causes of action (whether in contract, tort, or statute) based upon, arising out of, or related to this Agreement, shall be governed by, enforced under, and construed in accordance with the substantive laws of [Jurisdiction], without regard to its conflict of laws principles.

5.5 Dispute Resolution

1. Negotiation: In the event of any dispute, controversy, or claim arising out of or relating to this Agreement, the designated representatives of the Parties shall attempt in good faith to resolve such dispute through direct business negotiation for a period of thirty (30) calendar days.
2. Arbitration: If the dispute remains unresolved following the negotiation period, it shall be settled definitively by binding arbitration administered by [Insert Arbitration Institution, e.g., the International Chamber of Commerce / Local Arbitration Center] in accordance with its expedited arbitration rules. The place of arbitration shall be [Insert City, Jurisdiction], and the proceedings shall be conducted in the English language before a single arbitrator. The arbitral award shall be final, binding, and enforceable in any court of competent jurisdiction.

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6. FORMAL EXECUTION BLOCK

IN WITNESS WHEREOF, the Parties hereto have caused this Return Policy for Daraz to be executed by their respective duly authorized officers, agents, or representatives, as of the Effective Date first written above. This Agreement may be executed in counterparts, each of which shall be deemed an original, but all of which together shall constitute one and the same instrument.

FOR: [Company/Platform Entity Name] (Daraz)

Signature: ____________________________________________________

Name: [Insert Authorized Signatory Name]

Title: [Insert Corporate Title, e.g., Director of Operations / Legal Counsel]

Date: [Insert Date]

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FOR: [Merchant/Vendor Entity Name]

Signature: ____________________________________________________

Name: [Insert Authorized Signatory Name]

Title: [Insert Corporate Title, e.g., Managing Director / Owner]

Date: [Insert Date]