Power of Attorney Document for Wizz Air

DOCUMENT CONTROL BLOCK

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1. EXECUTIVE SUMMARY & SCOPE

This Standard Operating Procedure (SOP) defines the mandatory architectural requirements for drafting, executing, and submitting a Power of Attorney (POA) for use with Wizz Air Hungary Ltd. (and its subsidiaries). The primary scope involves empowering a third-party representative to act on behalf of a passenger in matters of flight compensation claims (EU 261/2004), refund processing, or administrative dispute resolution.

Adherence to this protocol ensures compliance with Wizz Air’s internal legal validation gates and the General Conditions of Carriage (GCC). Failure to comply with these formatting and substantive requirements will result in the immediate rejection of the representative’s standing.

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2. PREREQUISITES & TOOL REQUIREMENTS

2.1 Documentation Requirements

• Original Booking Confirmation: Must contain the 6-character alphanumeric PNR (Passenger Name Record).
• Government-Issued ID: Valid passport or National ID card of the Principal (Passenger).
• Corporate Credentials: (If Agent is a firm) Certificate of Incorporation or Bar Association registration.

2.2 Technical Requirements

• Signature Hardware: Stylus for e-signatures (DocuSign/Adobe Sign) or high-resolution flatbed scanner (300 DPI minimum) for wet-ink execution.
• Format: Final submission must be in non-editable PDF format, maximum file size 5MB.

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3. ROLES & RESPONSIBILITIES (RACI MATRIX)

R: Responsible; A: Accountable; C: Consulted; I: Informed

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4. STEP-BY-STEP OPERATIONAL PROCEDURE

PHASE I: INFORMATION HARVESTING & IDENTITY VERIFICATION

• Verify Passenger Data: Extract full legal names as they appear on the Wizz Air booking. Do not use nicknames or shortened versions.
• Isolate Flight Details: Secure the Flight Number (e.g., W6 1234), Date of Flight, Departure Airport, and Arrival Airport.
• Identify the Agent: Define the exact entity or individual receiving the power. If a claims agency, include the registered company address.

PHASE II: DRAFTING THE MANDATE (SUBSTANTIVE REQUIREMENTS)

• Explicit Authority Statement: Include the phrase: "I hereby grant [Agent Name] full authority to represent me in all proceedings against Wizz Air Hungary Ltd. concerning flight [Flight Number] on [Date]."
• Financial Disbursement Clause: Specify if the agent is authorized to receive funds on the passenger’s behalf. Wizz Air requires an explicit "Instruction to Pay" clause for third-party payouts.
• Revocation Language: Include a clause stating the POA is valid until the specific claim is settled or until written revocation is provided.

PHASE III: EXECUTION AND AUTHENTICATION

• Wet-Ink or Certified E-Signature: Ensure the Principal signs the document. Note: In certain jurisdictions (e.g., Romania, Poland), Wizz Air may require a handwritten signature if the e-signature is not eIDAS-compliant.
• Witness/Notary (If Applicable): For claims exceeding €2,000 or complex legal disputes, notarization is recommended to prevent "lack of standing" challenges.
• Date of Execution: The document must be dated. A POA signed after the claim submission date is invalid for that submission.

PHASE IV: SUBMISSION PROTOCOL

• Portal Upload: Navigate to the Wizz Air "Complaints" or "Claims" portal.
• Attachment Sequencing: Upload the POA as the primary attachment, followed by the ID copy and Booking Confirmation.
• Case Reference: If a claim is already open, include the Wizz Air Case Number in the subject line or the body of the POA.

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5. QUALITY ASSURANCE & VERIFICATION CRITERIA

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6. PRACTICAL TROUBLESHOOTING SCENARIOS

Scenario 1: The "Identity Mismatch" Rejection

• Issue: Wizz Air rejects the POA because the passenger used a maiden name on the booking but a married name on the POA.
• Corrective Action: Re-submit the POA accompanied by a Marriage Certificate or Decree Nisi as a single PDF bridge document.

Scenario 2: "Generic Power" Challenge

• Issue: Wizz Air claims the POA is "too general" and does not specifically authorize the agent to settle this specific flight claim.
• Corrective Action: Redraft the POA to include the specific PNR and the explicit right to "negotiate, settle, and receive payments under EU Regulation 261/2004."

Scenario 3: Bulk Claim Disqualification

• Issue: A single POA is used for a family of four, but only one adult signed.
• Corrective Action: Every passenger over 18 must sign the POA. For minors, the legal guardian must sign on their behalf, clearly stating "Parent/Guardian on behalf of [Minor Name]."