It Service Level Agreement Template Word

INFORMATION TECHNOLOGY SERVICE LEVEL AGREEMENT (SLA)

THIS INFORMATION TECHNOLOGY SERVICE LEVEL AGREEMENT (the "Agreement") is entered into as of this ______ day of ___________, 20___ (the "Effective Date").

1. PARTIES

SERVICE PROVIDER: ________________________________________________ Address: ________________________________________________ Registration/Tax ID: ________________________________________________

CLIENT: ________________________________________________ Address: ________________________________________________ Registration/Tax ID: ________________________________________________

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2. SCOPE OF SERVICES

The Service Provider agrees to provide the following IT services (the "Services"): ___________________________________________________________________________ ___________________________________________________________________________

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3. SERVICE LEVELS AND PERFORMANCE METRICS

The Service Provider shall maintain the following performance standards:

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4. SERVICE CREDITS

In the event that the Service Provider fails to meet the performance metrics defined in Section 3, the Client shall be entitled to the following service credits: ___________________________________________________________________________ ___________________________________________________________________________

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5. MAINTENANCE AND UPDATES

Scheduled maintenance shall be performed during the following window: ______________________ (Time/Day). The Service Provider shall provide the Client with at least ______ days' written notice prior to any non-emergency maintenance.

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6. CONFIDENTIALITY AND DATA SECURITY

The Service Provider acknowledges that it may have access to the Client’s proprietary information and sensitive data. The Service Provider agrees to:

1. Maintain strict confidentiality of all Client data.
2. Comply with all applicable data protection regulations, including ______________________.
3. Implement industry-standard security measures to prevent unauthorized access.

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7. TERM AND TERMINATION

This Agreement shall commence on the Effective Date and shall remain in effect for a period of ______ years, unless terminated earlier. Either party may terminate this Agreement with ______ days' written notice for cause, or ______ days' written notice without cause.

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8. LIMITATION OF LIABILITY

Except in cases of gross negligence or willful misconduct, the total liability of the Service Provider under this Agreement shall not exceed the amount paid by the Client for the Services during the ______ month period preceding the event giving rise to the claim.

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9. GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of ______________________. Any disputes arising from this Agreement shall be subject to the exclusive jurisdiction of the courts located in ______________________.

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10. ENTIRE AGREEMENT

This document constitutes the entire agreement between the parties and supersedes all prior discussions, representations, or agreements, whether written or oral.

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SIGNATURES

IN WITNESS WHEREOF, the parties have executed this Agreement as of the date first written above.

FOR SERVICE PROVIDER:

Signature: __________________________ Name: ______________________________ Title: ______________________________ Date: ______________________________

FOR CLIENT:

Signature: __________________________ Name: ______________________________ Title: ______________________________ Date: ______________________________