It Service Level Agreement for Schools

INFORMATION TECHNOLOGY SERVICE LEVEL AGREEMENT (SLA)

THIS SERVICE LEVEL AGREEMENT (the "Agreement") is entered into as of this ______ day of ________, 20 (the "Effective Date"), by and between:

SERVICE PROVIDER: ________________________________________, with a principal place of business located at ________________________________________ ("Provider"),

AND

SCHOOL/DISTRICT: ________________________________________, with a principal place of business located at ________________________________________ ("Client").

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1. SCOPE OF SERVICES

The Provider agrees to provide IT support and management services to the Client as defined in the attached Exhibit A (the "Services"). Any changes to the scope of services must be mutually agreed upon in writing by both parties.

2. SERVICE AVAILABILITY AND UPTIME

The Provider shall use commercially reasonable efforts to ensure the Client’s core network and critical systems maintain an uptime of ________% during the hours of operation (defined as ________________ to ________________).

3. INCIDENT RESPONSE AND RESOLUTION

The Provider categorizes service requests based on the following priority levels:

4. MAINTENANCE

Scheduled maintenance shall be performed outside of school hours, specifically between the hours of ________________ and ________________, or during designated school breaks. Provider shall provide the Client with at least ______ days' notice for non-emergency maintenance.

5. DATA PRIVACY AND SECURITY

Provider acknowledges that in the course of providing Services, it may have access to "Student Data" as defined by the Family Educational Rights and Privacy Act (FERPA) and applicable state laws. Provider agrees to:

• Implement industry-standard security measures to protect Student Data.
• Not disclose or use Student Data for any purpose other than fulfilling the obligations of this Agreement.
• Comply with the Data Privacy Addendum attached hereto as Exhibit B.

6. TERM AND TERMINATION

This Agreement shall commence on the Effective Date and shall remain in effect for a period of ______ years. Either party may terminate this Agreement with ______ days’ written notice for any material breach that remains uncured after receiving written notice of said breach.

7. COMPENSATION

The Client shall pay the Provider a monthly service fee of $____________. Invoices shall be submitted on the ______ day of each month and are payable within ______ days of receipt.

8. LIMITATION OF LIABILITY

Except in cases of gross negligence or willful misconduct, the total liability of the Provider for any claim arising out of or related to this Agreement shall not exceed ________________________________________ (the "Liability Cap").

9. GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of the State/Province of ________________. Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the courts located in ________________ County.

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10. SIGNATURES

IN WITNESS WHEREOF, the parties have executed this Agreement as of the date first above written.

FOR THE PROVIDER:

Signature: __________________________ Name: _____________________________ Title: ______________________________ Date: ______________________________

FOR THE CLIENT:

Signature: __________________________ Name: _____________________________ Title: ______________________________ Date: ______________________________

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EXHIBIT A: SCOPE OF SERVICES

[Insert Detailed List of IT Services, Hardware/Software Support, and Managed Services here]

EXHIBIT B: DATA PRIVACY ADDENDUM

[Insert Privacy Provisions, FERPA Compliance Clauses, and Security Protocols here]