Non-conformance (nc) Inspection Sop: Iso 9001 Compliance Guide

STANDARD OPERATING PROCEDURE: NON-CONFORMANCE (NC) CONTROL

ISO 9001:2015 Compliance Protocol

1. PURPOSE

The purpose of this Standard Operating Procedure (SOP) is to establish a systematic process for the identification, documentation, evaluation, segregation, and disposition of non-conforming products, services, or processes to prevent their unintended use or delivery in accordance with ISO 9001:2015 requirements.

2. SCOPE

This procedure applies to all products, materials, components, and services managed by [____________________] (the "Organization") that fail to meet specified requirements, including internal quality standards, customer specifications, or regulatory mandates.

3. RESPONSIBILITIES

• Quality Manager: Responsible for oversight of the NC process and final verification of corrective actions.
• Department Head/Supervisor: Responsible for initial identification and containment of the non-conformance.
• Operations Personnel: Responsible for reporting suspected non-conformances immediately.

4. NON-CONFORMANCE IDENTIFICATION AND REPORTING

Upon identification of a non-conformance, the discovering party must complete an NC Report (NCR).

• NCR ID Number: [____________________]
• Date of Discovery: [____________________]
• Description of Non-Conformance: [________________________________________________________________]
• Location/Project Site: [____________________]
• Quantity Affected: [____________________]

5. CONTAINMENT AND SEGREGATION

Immediate action shall be taken to isolate the non-conforming item.

• Method of Segregation: [____________________] (e.g., Physical quarantine area, system lock, digital flag)
• Authorized by: [____________________]

6. DISPOSITION AND ROOT CAUSE ANALYSIS (RCA)

Management must determine the appropriate disposition of the non-conformance.

Disposition Selection (Check one): [ ] Rework: Bring to specification. [ ] Accept "As-Is": Requires formal concession from [____________________]. [ ] Scrap: Final disposal required. [ ] Return to Vendor: Return to [____________________] per Purchase Order # [____________________].

Root Cause Analysis Summary: [________________________________________________________________]

Corrective Action Plan: [________________________________________________________________]

7. VERIFICATION OF EFFECTIVENESS

The Quality Manager shall verify that the disposition has been completed and that the corrective action effectively prevents recurrence.

• Verification Date: [____________________]
• Verification Result: [ ] Satisfactory [ ] Unsatisfactory
• Notes: [________________________________________________________________]

8. AUTHORIZATION AND SIGNATURES

Reporting Party: Name: [____________________] Title: [____________________] Signature: __________________________ Date: [___________]

Quality Assurance Representative: Name: [____________________] Title: [____________________] Signature: __________________________ Date: [___________]

Operations/Department Management: Name: [____________________] Title: [____________________] Signature: __________________________ Date: [___________]

DOCUMENT CONTROL: Document Ref No: [____________________] | Revision Date: [____________________] | ISO 9001 Clause: 8.7