housekeeping checklist for hotel

Standard Operating Procedure: Guest Room Sanitation and Maintenance

Document ID: SOP-HK-[]
Version: []
Effective Date: []
Review Cycle: [] Months

1. Purpose & Scope

This document establishes the standardized workflow for the restoration, sanitation, and inspection of guest accommodations at [Property Name]. This procedure applies to all [Job Title/Role] personnel and covers all room categories, including [Room Type 1] and [Room Type 2].

2. Prerequisites

• Equipment: Industrial vacuum, microfiber cloth set (color-coded), mop, bucket, [Cleaning Agent Name].
• Materials: Fresh linens (sheets, pillowcases, duvet covers), amenity kits, [Consumable Item 1], [Consumable Item 2].
• Access: Electronic key card with [Access Level] permissions, room status management system (e.g., [System Name]).

3. Roles & Responsibilities

4. Step-by-Step Procedure

Phase 1: Preparation and Ventilation

• Knock three times and announce "[Property Name] Housekeeping."
• Open all windows and balcony doors to facilitate airflow.
• Remove all used linens, towels, and trash from the room.
• Inspect room for maintenance issues; log in [Maintenance Log System].

Phase 2: Sanitation and Cleaning

• Spray high-touch surfaces (light switches, remotes, handles) with disinfectant.
• Clean bathroom: scrub toilet, vanity, shower/tub, and polish fixtures.
• Dust all surfaces starting from the highest point to the floor.
• Clean mirrors and glass surfaces using [Glass Cleaner Name].
• Vacuum/mop floors, moving from the furthest corner toward the exit.

Phase 3: Restocking and Staging

• Remake bed with fresh linens, ensuring hospital corners and [Standard Fold Style].
• Restock bathroom amenities (soap, shampoo, conditioner).
• Replenish coffee/tea station and [Minibar Item List].
• Place collateral, including [Property Name] directory and emergency guide.

Phase 4: Final Inspection

• Perform "smell test" to ensure room is odor-neutral.
• Verify all electronic devices are functional.
• Close and lock windows; adjust thermostat to [Temperature] degrees.
• Update room status to "Ready for Inspection" in [Software Name].

5. Quality Assurance and Best Practices

• Quality Assurance: All rooms must pass a 15-point inspection by the [Floor Supervisor]. Any score below [Percentage] requires immediate re-cleaning.
• Pro-Tips: Use a "S-pattern" wipe method to ensure no surface area is missed. Always keep your cart positioned to block the door for security.
• Common Pitfalls: Forgetting to wipe the underside of the vanity; failing to check the back of the bathroom door; leaving cleaning chemicals in reach of guests.

6. FAQs

Q: What should I do if a guest's personal item is left behind?
A: Immediately log the item in the [Lost and Found Registry] and place it in a sealed bag labeled with the room number, date, and your initials. Do not discard it.

Q: How do I handle a room that has a "Do Not Disturb" sign for over 24 hours?
A: Notify the [Duty Manager] immediately. Do not enter the room. Follow the [Property Name] safety protocol for wellness checks.