hotel room housekeeping checklist template

Standardized Guest Room Sanitation and Maintenance Protocol

Document Control

• Document ID: SOP-OPS-HK-[__________]
• Version: [__________]
• Effective Date: [__________]
• Review Cycle: [__________] Months

1. Purpose & Scope

This procedure establishes the mandatory workflow for the sanitization, inspection, and preparation of guest accommodations at [Company Name]. The objective is to maintain a consistent, high-standard environment that meets brand quality assurance metrics. This protocol applies to all housekeeping staff, supervisors, and quality control inspectors.

2. Prerequisites

• Equipment: Industrial vacuum, microfiber cloth set (color-coded by surface), mop, sanitizing solution, glass cleaner, multi-surface polish.
• Materials: Fresh linen set (sheets, pillowcases, duvet covers), amenity kit, replenishment inventory (coffee, soap, shampoo, stationary).
• Access: Master keycard, Property Management System (PMS) mobile device/terminal.

3. Roles & Responsibilities (RACI)

R = Responsible, A = Accountable, C = Consulted, I = Informed

4. Step-by-Step Procedure

Phase I: Preparation and Ventilation

• Knock three times and announce: "[Company Name] Housekeeping."
• Open windows/balcony doors to allow airflow for at least [__________] minutes.
• Remove all soiled linens, towels, and trash from the unit.
• Inspect room for maintenance issues (leaks, light bulbs, hardware).

Phase II: Deep Cleaning and Sanitation

• Apply sanitizing agent to high-touch surfaces (remotes, light switches, door handles).
• Clean bathroom: scrub toilet, vanity, shower/tub, and polish fixtures.
• Dust all surfaces, including tops of frames, vents, and baseboards.
• Vacuum floor, beginning at the furthest corner and working toward the exit.

Phase III: Bedding and Amenities

• Remake bed with fresh linens; ensure hospital corners and wrinkle-free presentation.
• Replenish amenity set: [] soaps, [] shampoos, [__________] lotions.
• Restock beverage station: [] coffee pods, [] tea bags, [__________] sugar packets.
• Place "Sanitized for Your Arrival" seal on the entry door.

Phase IV: Final Inspection

• Conduct a 360-degree visual sweep of the room.
• Verify functionality of [__________] electronic devices.
• Update status in the PMS to "Ready for Occupancy."

5. Quality Assurance, Pro-Tips, and Pitfalls

• Quality Assurance: Use a "White Glove" test on high-traffic horizontal surfaces. If dust is detected, the room fails inspection.
• Pro-Tip: Always start cleaning from the area furthest from the door to avoid tracking dirt back into the sanitized space.
• Common Pitfall: Forgetting to check the underside of the coffee machine or the inside of the nightstand drawers. These are the most frequent guest complaints.

6. FAQs

Q: How often should the deep-clean cycle occur for long-stay rooms? A: A full deep-clean, including carpet extraction and curtain steaming, should be performed every [__________] days or upon guest departure.

Q: What is the procedure if a maintenance issue is discovered during cleaning? A: Immediately log the issue in the [Company Name] maintenance portal and notify the floor supervisor; do not attempt repairs yourself unless certified.