hotel room housekeeping checklist pdf

Standard Operating Procedure: Guest Room Sanitation and Maintenance

Document Control

• Document ID: SOP-HK-[__________]
• Version: [__________]
• Effective Date: [__________]
• Review Cycle: [__________] Months

1. Purpose & Scope

This procedure establishes the mandatory protocol for the deep cleaning, sanitation, and inspection of guest accommodations at [Company Name]. This ensures consistent service delivery, guest safety, and adherence to brand standards for all units managed by [Department Name].

2. Prerequisites

• Cleaning Cart Inventory: Vacuum, microfiber cloths, color-coded sponges, glass cleaner, multi-surface disinfectant, bathroom descaler, and toilet bowl cleaner.
• Linen Supply: Fresh bed sheets, pillowcases, bath towels, hand towels, and washcloths.
• Consumables: Toilet paper, facial tissue, guest soap, shampoo, conditioner, and coffee/tea amenities.
• Access: Master keycard/RFID access for [Room Number].
• Documentation: Digital or physical room status log.

3. Roles & Responsibilities (RACI)

R = Responsible, A = Accountable, C = Consulted, I = Informed

4. Step-by-Step Procedure

Phase 1: Preparation and Ventilation

• Knock three times and announce: "[Company Name] Housekeeping."
• Open all windows/balcony doors to provide cross-ventilation.
• Remove all soiled linens and trash from the unit.
• Inspect for lost and found items and log in [System Name].

Phase 2: Bathroom Sanitation

• Apply disinfectant to shower, tub, and toilet; allow dwell time per chemical manufacturer instructions.
• Wipe down vanity, mirror, and fixtures.
• Scrub toilet bowl and sanitize exterior base.
• Replace all toiletries and replenish paper products.
• Restock fresh towels: [] bath, [] hand, [__________] washcloths.

Phase 3: Guest Room Refresh

• Dust all surfaces, including headboards, light fixtures, and baseboards.
• Vacuum/mop floors, moving from the furthest corner toward the exit.
• Wipe down interior of the refrigerator/minibar.
• Sanitize high-touch points: remote controls, light switches, and door handles.

Phase 4: Bedding and Final Staging

• Strip mattress and inspect for stains or pest activity.
• Remake bed with fresh linens, ensuring hospital corners are tight.
• Place [__________] decorative pillows as per brand standard.
• Perform final sweep of the room for missed trash or maintenance issues.
• Close and lock windows; set thermostat to [__________] degrees.

5. Quality Assurance, Pro-Tips, and Pitfalls

• QA Inspection: All rooms must pass a 10-point checklist inspection by the supervisor before being released to the front desk.
• Pro-Tip: Always clean from the top down (dusting before vacuuming) to ensure dust does not settle on already cleaned surfaces.
• Common Pitfall: Failing to check behind doors or under the bed. Always use a flashlight to verify cleanliness in shadowed areas.

6. FAQs

Q: What should I do if I discover a maintenance issue during cleaning? A: Immediately report the issue via the [Maintenance Software Name] or notify your supervisor. Do not attempt to fix electrical or plumbing issues yourself.

Q: How do I handle a "Do Not Disturb" sign? A: If the sign is displayed, skip the room and notify the front desk. Do not enter unless authorized by the Property Manager after a specified time period.