hotel housekeeping cleaning checklist pdf

Standard Operating Procedure: Guest Room Sanitization and Maintenance

Document ID: SOP-HK-[]
Version: []
Effective Date: []
Review Cycle: [] Months

1. Purpose & Scope

This procedure establishes the standardized protocol for the comprehensive cleaning, sanitization, and inspection of guest accommodations at [Company Name]. This document applies to all Housekeeping staff, Room Attendants, and Floor Supervisors operating within [Property Name].

2. Prerequisites

• Safety Gear: Nitrile gloves, protective eyewear (if using chemical sprayers), and non-slip footwear.
• Cleaning Supplies: EPA-registered disinfectant, glass cleaner, multi-surface polish, bathroom descaler, and microfiber cloths (color-coded by area).
• Equipment: HEPA-filter vacuum, mop and bucket, linen cart, and replenishment kit (toiletries, stationery, collateral).
• Access: Electronic key card/master key, mobile device/tablet for status updates in [Property Management System].

3. Roles & Responsibilities (RACI)

R = Responsible, A = Accountable, C = Consulted, I = Informed

4. Step-by-Step Procedure

Phase I: Preparation and Ventilation

• Knock three times and announce: "[Company Name] Housekeeping."
• Open all windows/balcony doors to facilitate airflow.
• Remove all soiled linens, towels, and waste from the room.
• Place used linens in the designated laundry collection bag.

Phase II: Sanitization and Deep Cleaning

• Apply disinfectant to all high-touch surfaces (light switches, door handles, remote controls, thermostat).
• Clean bathroom vanity, mirror, and fixtures using [Approved Cleaning Agent].
• Scrub toilet bowl and sanitize exterior base, seat, and flush handle.
• Clean shower/tub walls and floor, ensuring no hair or residue remains.
• Wipe down all hard surfaces, including desks, nightstands, and headboards.

Phase III: Replenishment and Presentation

• Remake bed with fresh, pressed linens; ensure hospital corners.
• Restock bathroom amenities: [__________] units of shampoo, soap, and lotion.
• Replenish stationery and guest collateral at the desk.
• Vacuum carpet, moving from the furthest corner toward the exit.
• Perform final sweep for forgotten items or maintenance defects.

Phase IV: Final Inspection

• Verify room status in [Property Management System] as "Clean/Vacant."
• Supervisor to perform visual inspection of [__________] key points.
• Close and secure all windows/doors.

5. Quality Assurance, Pro-Tips, and Pitfalls

• Quality Assurance: All rooms must pass the "White Glove Test" on high-touch surfaces. Supervisors must conduct random spot checks on 10% of rooms daily.
• Pro-Tips: Use a "circular" cleaning pattern (clockwise or counter-clockwise) to ensure no area is missed. Carry a small notepad to log maintenance issues immediately.
• Common Pitfalls: Forgetting to wipe the underside of the toilet seat or failing to replace the remote control battery. Avoid over-saturating surfaces with chemicals.

6. FAQs

Q: How often should the cleaning cloths be changed?
A: Microfiber cloths must be changed between every room to prevent cross-contamination. Use a distinct color for bathroom surfaces versus living areas.

Q: What is the protocol for items left behind by guests?
A: All items must be tagged with the room number and date, then turned into the [Lost and Found Department] immediately. Do not discard items unless they are clearly trash.