hotel housekeeper duties checklist template

Standardized Guest Room Maintenance and Sanitation Protocol

Document Control

• Document ID: SOP-HK-[__________]
• Version: 1.0
• Effective Date: [__________]
• Review Cycle: Annual

1. Purpose & Scope

This document defines the standardized workflow for guest room preparation at [Company Name]. It ensures consistent sanitation, inventory management, and room presentation to meet institutional quality standards. This applies to all housekeeping staff operating at [Property Name].

2. Prerequisites

• Cleaning Cart: Fully stocked with EPA-approved disinfectants, glass cleaner, multi-surface polish, and toilet bowl cleaner.
• Linens: [Number] sets of fresh bed sheets, pillowcases, bath towels, hand towels, and washcloths.
• Equipment: Commercial-grade vacuum, microfiber cloth kit (color-coded), duster, and mop.
• Access: Digital room status keycard or master key access for [Room Number(s)].
• PPE: Nitrile gloves, non-slip footwear, and required safety vest.

3. Roles & Responsibilities (RACI)

4. Step-by-Step Procedure

Phase 1: Preparation and Ventilation

• Knock three times and announce: "[Company Name] Housekeeping."
• Open windows/balcony doors to circulate air.
• Remove all soiled linens and trash from the room.
• Inspect room for maintenance issues; report to [Department] via [System].

Phase 2: Sanitation and Dusting

• Apply disinfectant to bathroom surfaces (toilet, sink, tub) and allow dwell time.
• Dust all hard surfaces, including headboards, nightstands, and television frames.
• Wipe down light switches, remote controls, and door handles with high-grade disinfectant.
• Clean mirrors and glass surfaces using lint-free cloths.

Phase 3: Bedding and Linen

• Strip mattress protector and inspect for stains; replace if necessary.
• Install fresh fitted sheet, flat sheet, and duvet cover, ensuring hospital corners.
• Place [Number] fresh pillows with clean cases, oriented away from the door.
• Inspect bed skirt for alignment.

Phase 4: Final Restock and Detail

• Replenish guest amenities: [List Amenities, e.g., soap, shampoo, coffee].
• Vacuum carpet, starting from the furthest corner and working toward the exit.
• Mop bathroom floor using a fresh microfiber head.
• Perform "Final Five" check: Check lighting, thermostat, TV function, curtains, and scent.

5. Quality Assurance and Pro-Tips

• Color-Coding System: Use [Color] cloths for bathrooms and [Color] cloths for living areas to prevent cross-contamination.
• Pro-Tip: Always clean from the top down to ensure dust falls onto surfaces you haven't cleaned yet.
• Common Pitfall: Forgetting to check the underside of the toilet seat or the base of the coffee maker. These are high-visibility areas for guests.

6. FAQs

Q: What is the required dwell time for the disinfectant? A: All surfaces must remain visibly wet for [Number] minutes as per the manufacturer's label on the [Product Name].

Q: How should I handle guest personal items left behind? A: Do not discard. Place all items in a sealed [Company Name] branded bag and deliver to the Lost & Found log located at [Location].

Q: What if the room contains biohazardous waste? A: Cease cleaning immediately, secure the room, and contact the [Title] on duty for specialized remediation.