customer feedback form for hotel

Guest Experience and Satisfaction Evaluation Form

Instructions for Use

• Please complete all sections of this form to provide comprehensive feedback regarding your stay.
• Submit the signed original to the Front Desk or via email to [Management Email Address] upon checkout.
• All personal information provided herein will be handled in accordance with our internal privacy policy and applicable data protection regulations.

Parties & Definitions

This evaluation is provided by [Guest Full Legal Name] ("Guest") to [Hotel Legal Entity Name] ("Hotel") regarding the stay occurring between [Start Date] and [End Date] at the property located at [Property Address].

Operative Clauses

1. Scope of Feedback: The Guest agrees to provide an honest, objective, and accurate account of their experience, covering services, cleanliness, amenities, and staff interactions.
2. Grant of License: By submitting this form, the Guest grants the Hotel a non-exclusive, royalty-free, perpetual, and irrevocable right to use, reproduce, and display the provided feedback for internal quality improvement and marketing purposes, provided that the Hotel removes personally identifiable information (PII) before public disclosure.
3. Accuracy of Representation: The Guest acknowledges that the information provided is based on personal experience and does not constitute defamatory or malicious content.
4. Data Privacy: The Hotel agrees to process the feedback in compliance with [Applicable Data Privacy Law, e.g., GDPR/CCPA]. The Guest may request access to or deletion of their feedback by contacting [Privacy Officer Name/Title].
5. Dispute Resolution: Any grievances regarding the stay must be documented in the "Additional Comments" section below. The Hotel shall have a reasonable opportunity to address such grievances before the Guest pursues external resolution.

Evaluation Ratings:

• Cleanliness: [ ] Excellent [ ] Good [ ] Average [ ] Poor
• Service Quality: [ ] Excellent [ ] Good [ ] Average [ ] Poor
• Value for Money: [ ] Excellent [ ] Good [ ] Average [ ] Poor
• Overall Experience: [ ] Excellent [ ] Good [ ] Average [ ] Poor

Additional Comments: [] []

Signature & Acknowledgment

By signing below, I certify that the information provided is true and accurate to the best of my knowledge and I authorize the Hotel to store this feedback for internal operational analysis.

Signature: __________ Printed Name: [] Title: [] Date: [__________]

Legal Disclaimer: This document is a general framework intended for informational purposes only. It does not constitute legal advice. You must consult with qualified legal counsel to ensure compliance with local, state, and federal laws, including consumer protection and data privacy regulations, applicable to your jurisdiction.