airbnb turnover cleaner

Standard Operating Procedure: Short-Term Rental Turnover Execution

Document Control

• Document ID: SOP-OPS-[__________]
• Version: 1.0
• Effective Date: [__________]
• Review Cycle: Quarterly

2. Purpose & Scope

This document defines the standardized workflow for executing a high-velocity turnover of a guest property. The scope covers the transition from guest checkout to guest readiness, ensuring consistent 5-star cleanliness standards for all units managed by [Company Name].

3. Prerequisites

• Access: Property access codes or physical key management system.
• Cleaning Kit: Industrial-grade disinfectant, glass cleaner, wood polish, vacuum with HEPA filter, microfiber cloths (color-coded), fresh linen sets, and inventory replenishment stock.
• Documentation: Current digital turnover checklist via [Software/App Name].

4. Roles & Responsibilities

5. Step-by-Step Procedure

Phase 1: Preparation and Assessment

• Verify checkout time and confirm property is vacant.
• Conduct initial walkthrough to identify damages or missing items.
• Document any guest-caused damage with photos for [Insurance/Platform] claims.
• Open all windows for ventilation (if weather permits).

Phase 2: Sanitation and Deep Cleaning

• Strip all beds and place linens in [Laundry Location].
• Clean all high-touch surfaces (light switches, remote controls, door handles).
• Sanitize kitchen countertops, sink, and interior/exterior of appliances.
• Deep clean bathroom: scrub shower/tub, sanitize toilet, polish fixtures.
• Dust all surfaces, including baseboards and ceiling fans.
• Vacuum and mop all flooring surfaces.

Phase 3: Staging and Inventory Replenishment

• Remake beds with fresh, pressed linens.
• Restock consumables (shampoo, soap, coffee, toilet paper, paper towels).
• Arrange furniture according to the [Property Name] staging guide.
• Place welcome amenities as specified in the guest handbook.

Phase 4: Final Quality Assurance

• Perform a "guest-eye view" walkthrough.
• Test all electronic devices (TV, Wi-Fi, HVAC).
• Lock all windows and doors.
• Submit completion photo report to [Manager/Software Portal].

6. Quality Assurance, Pro-Tips, and Pitfalls

• Pro-Tip: Use a blacklight periodically to ensure no missed spots on upholstery or bathroom tiles.
• Pro-Tip: Keep a "staged" set of linens in a sealed bin inside the unit for emergency changes.
• Common Pitfall: Forgetting to check the inside of the dishwasher or the back of the refrigerator.
• Quality Assurance: All units must pass a 15-point inspection before being marked as "Ready for Check-in."

7. FAQs

Q: What is the required protocol for lost guest items? A: Items must be logged in the [Lost and Found Log], photographed, and held for [Number] days before disposal or donation.

Q: How are maintenance issues reported during a turnover? A: Any maintenance issue must be logged immediately in [Maintenance Management Software] with a photo attachment and assigned a priority level.