airbnb turnover clean

Standard Operating Procedure: Short-Term Rental Guest Turnover Protocol

Document Control

• Document ID: SOP-OPS-[__________]
• Version: 1.0
• Effective Date: [__________]
• Review Cycle: Every [__________] months

1. Purpose & Scope

This document defines the standardized workflow for preparing a property for incoming guests. It ensures consistent sanitation, presentation, and inventory levels to maintain [Company Name] quality standards across all units managed by [Property Manager Name].

2. Prerequisites

• Cleaning Kit: Multi-surface cleaner, glass cleaner, disinfectant, microfiber cloths, vacuum with HEPA filter, mop, broom.
• Inventory: Fresh linens (sets: []), towels (sets: []), toiletries (shampoo, body wash, soap), paper products, coffee/tea stock.
• Access: Digital key code or physical lockbox access for [Unit ID/Address].
• Documentation: Digital checklist via [Software Name] or physical logbook.

3. Roles & Responsibilities (RACI)

R = Responsible, A = Accountable, C = Consulted, I = Informed

4. Step-by-Step Procedure

Phase 1: Preparation and Ventilation

• Arrive at [Time] and verify unit vacancy.
• Open all windows and doors to circulate air.
• Conduct initial walkthrough to identify damages or missing items.
• Photograph any damages and upload to [Reporting System].

Phase 2: Sanitation and Deep Cleaning

• Strip all beds and place linens in [Location].
• Clean kitchen: sanitize countertops, interior of microwave, and refrigerator.
• Clean bathrooms: scrub tub/shower, sanitize toilet, polish mirrors.
• Dust all surfaces, including ceiling fans and baseboards.
• Vacuum all carpets and mop hard floors using [Cleaning Solution].

Phase 3: Staging and Inventory Reset

• Remake beds with fresh, sanitized linens.
• Fold towels in [Style] and place in designated areas.
• Replenish amenities: [] units of shampoo, [] rolls of TP.
• Restock kitchen pantry with [] coffee pods and [] sugar packets.
• Ensure [Device Name] is connected to Wi-Fi and functioning.

Phase 4: Final Quality Assurance

• Perform "Guest Sightline" test (look at the room from the doorway).
• Check all light bulbs and replace if flickering/burned out.
• Lock all windows and set thermostat to [Temperature] degrees.
• Secure unit and [lock door/deactivate code].

5. Quality Assurance, Pro-Tips, and Pitfalls

• Pro-Tip: Always clean from the top of the room down to the floor to prevent re-soiling surfaces.
• Quality Assurance: Use a UV light once a month to verify bathroom sanitation effectiveness.
• Common Pitfall: Forgetting to check the inside of the dishwasher or the back of the refrigerator; these are the most common areas for guest complaints.

6. FAQs

Q: What should I do if I find personal belongings left by the previous guest? A: Secure the items in the [Storage Location] and notify the Property Manager immediately via [Communication Channel]. Do not discard items until [Number] days have passed.

Q: How do I handle a maintenance request discovered during the clean? A: Log the issue in the [Maintenance App] and attach a photo. Do not attempt major repairs without prior authorization from [Name/Title].